
Are happy employees a luxury that some companies simply cannot afford? Or are they the most important asset, the difference between success and failure? Two hometown favorites, Southwest Airlines and American Airlines, couldn't offer a starker contrast in both approach and outcomes. Dallas-based Southwest has put employees first for 40 years, refusing to impose layoffs, pay cuts or furloughs, even during the darkest times. Labor costs have risen to become the industry's highest, and the company is pushing for more productivity, not concessions. Southwest remains profitable, but margins have narrowed so much that it's slowing growth plans by delaying the delivery of new planes. At Fort Worth-based American, management and labor have been clashing for decades in good times and bad. Now in bankruptcy court, ...
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