Lead consumer technology reporter for @nytimes / Author of Tech Fix

T-Mobile Says It Will Ban Abusers of Unlimited Data Plan

bits.blogs.nytimes.com — T-Mobile USA, one of the few phone carriers to still offer an unlimited data plan, has run into a classic Homer Simpson problem: The company says it will get rid of abusers of its all-you-can-eat data privileges, similar to when Homer was thrown out of a restaurant for eating too much seafood at an all-you-can-eat buffet.

Revising the Limits for the Unlimited

nytimes.com — Sometimes, all-you-can-eat does not mean all you can eat. Smartphone users who try to get the most out of their devices are learning exactly what that means, even while paying for plans that promise unlimited consumption. Some of the nation's largest wireless phone companies are getting around those plans by slowing down a smartphone's Internet transfer speeds for heavy users.
Aug 31, 2015

Last tweet re: @tmobile I have long reported on issues with the word unlimited in telco. Broadest story was on AT&T: nytimes.com/2012/03/02/tec…

Untangling the Mysteries of Personal Technology

nytimes.com — In tech land, it has become commonplace to obsess over every shiny new device - and forget why we buy all this stuff in the first place. So here is a reminder about what actually matters to most people with their personal tech: They buy a device or software to accomplish a task, like listen to music, place a phone call or watch television.
Aug 27, 2015

Introducing Tech Fix: In tech land, it's easy to forget why we buy stuff in the first place. Here's a reminder nytimes.com/2015/08/28/tec…

In-flight Wi-Fi prices are soaring sky-high. Here's how to avoid them.

smh.com.au — Driving the uneven prices on certain routes is Gogo's reliance on higher fees to ease overcrowding of its network. Photo: Steve Colquhoun DURING a Tuesday-morning flight in April from Los Angeles to New York, Christine Lu's smartphone web browser loaded an unpleasant surprise: Gogo, the in-flight Wi-Fi provider, wanted to charge her $US27 ($38) to use its service during the five-and-a-half-hour trip.

In-Flight Wi-Fi Prices Jump as Demand Surges

nytimes.com — During a Tuesday-morning flight in April from Los Angeles to New York, Christine Lu's smartphone web browser loaded an unpleasant surprise: Gogo, the in-flight Wi-Fi provider, wanted to charge her $27 to use its service during the five-and-a-half-hour trip.
Aug 26, 2015

Happy to introduce Tech Fix, a new consumer tech feature. I explore why in-flight Wi-Fi prices are as high as $40 mobile.nytimes.com/2015/08/27/tec…

Aug 26, 2015

RT @puiwingtam: Introducing @bxchen's new consumer tech feature, Tech Fix: why inflight WiFi prices have jumped and how to deal. nyti.ms/1MNk8y2

Aug 26, 2015

RT @bxchen: Happy to introduce Tech Fix, a new consumer tech feature. I explore why in-flight Wi-Fi prices are as high as $40 mobile.nytimes.com/2015/08/27/tec…

Aug 26, 2015

RT @bxchen: Happy to introduce Tech Fix, a new consumer tech feature. I explore why in-flight Wi-Fi prices are as high as $40 mobile.nytimes.com/2015/08/27/tec…

Aug 26, 2015

RT @bxchen: Happy to introduce Tech Fix, a new consumer tech feature. I explore why in-flight Wi-Fi prices are as high as $40 mobile.nytimes.com/2015/08/27/tec…

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Apple CEO Tim Cook's 5am China email to TV host Jim Cramer should be investigated, regulatory experts say

theage.com.au — Apple CEO Tim Cook. Photo: Reuters Last week, Jim Cramer, the boisterous host of CNBC's Mad Money, had a company called Skyworks Solutions on his show. The company, a chip supplier for Apple, said its sales were strong in China, but its stock plummeted afterward anyway, following the global markets into the red.

Tim Cook of Apple Seeks to Quell China Fears in Email to Jim Cramer

nytimes.com — SAN FRANCISCO - As stocks in the United States tumbled on Monday morning following another sell-off in China, Timothy D. Cook, the chief executive of Apple, took an unusual step to put investors at ease: He emailed Jim Cramer, the television host of CNBC's "Mad Money."
Aug 24, 2015

Apple stock recovers after Tim Cook sends an email. I spoke to Mad Money's Jim Cramer about the exchange: nytimes.com/2015/08/25/tec…

Aug 24, 2015

RT @puiwingtam: Now that Apple CEO Tim Cook spoke out about the co's China business, stock is up 1.5%+. by @bxchen. nyti.ms/1LvSvKY $AAPL

Aug 24, 2015

RT @puiwingtam: Now that Apple CEO Tim Cook spoke out about the co's China business, stock is up 1.5%+. by @bxchen. nyti.ms/1LvSvKY $AAPL

Aug 24, 2015

Forget phoners..emails are the way to go. Next will be tweets! @tim_cook emails @jimcramer to assuage investors nytimes.com/2015/08/25/tec… $AAPL

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Samsung’s New Big-Screen Phones Differ in the Little Things

nytimes.com — Samsung Electronics recently introduced two jumbo-screen smartphones with so much in common you'll wonder why there is more than one. Despite their different names, Samsung's Galaxy Note 5 and Galaxy S6 Edge Plus are practically the same phone. Both have a 5.7-inch screen, slightly bigger than the 5.5-inch one on Apple's iPhone 6 Plus.
Aug 18, 2015

Samsung's two new jumbo-screen smartphones have so much in common you’ll wonder why there is more than one nytimes.com/2015/08/20/tec…

Aug 18, 2015

RT @bxchen: Samsung's two new jumbo-screen smartphones have so much in common you’ll wonder why there is more than one nytimes.com/2015/08/20/tec…

Aug 19, 2015

Samsung debuts 2 new gigantic phones that are so similar you wonder why they didn’t just make one nyti.ms/1JjKx5r

Aug 20, 2015

Samsung’s New Big-Screen Phones Differ in the Little Things nyti.ms/1PxYC02

Aug 20, 2015

Samsung’s New Big-Screen Phones Differ in the Little Things lnkd.in/bW6G7eD

A Conversation With Glenn Lurie, Chief of AT&T Mobility

bits.blogs.nytimes.com — Even as AT&T has been busy expanding its wireless empire into other markets, like cars and home security, it remains at its heart a phone carrier. The company said Friday that it made some minor revisions to some of its most popular phone plans, offering more mobile data per buck.

Samsung Introduces New Phones and Mobile Payment System

bits.blogs.nytimes.com — Heavy lies the crown for any leader in the smartphone market, and Samsung's plan to stay in the lead is to introduce new phones alongside a new mobile payments system.
Aug 13, 2015

RT @nytimesbits: Samsung Introduces New Phones and Mobile Payment System nyti.ms/1Ep2dXE

More Articles →
Aug 31, 2015

RT @nytimesbits: T-Mobile Says It Will Ban Abusers of Unlimited Data Plan nyti.ms/1MYz6Bk

Aug 31, 2015

Last tweet re: @tmobile I have long reported on issues with the word unlimited in telco. Broadest story was on AT&T: nytimes.com/2012/03/02/tec…

Aug 31, 2015

@shawnchittle @johnlegere When Homer Simpson was thrown out of the all-you-can-eat buffet, I sympathized for both Homer and restaurant :)

Aug 31, 2015

@johnlegere Yes. Agree with what you have to do. Broad point is unlimited has never meant unlimited in wireless, still doesn't.

Aug 31, 2015

@johnlegere Plus I'm asking this Q with context that T-Mobile does network prioritization on unlimited users for 21GB fiercewireless.com/story/t-mobile…

Aug 31, 2015

@johnlegere Nothing to do with net neutrality. Just the word unlimited.

Aug 29, 2015

@blam @thepeterha Issue is most ISPs have 1-year contract so they'll charge termination fees if you start and stop.


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