I write about Amazon and other e-commerce & payments companies at @Recode. Deal with my sports tweets. Story tips to Jason@recode.net or DM me.

A Customer Satisfaction Tool That Actually Works? Jet.com Thinks It’s Found One

recode.net — Clay Singley has made a career out of managing and measuring customer service teams. And he's still been blown away by the percentage of Jet customers who have given feedback on their customer service experiences over the past few months.
Feb 10, 2016

RT @Recode: A customer satisfaction tool that actually works? @Jet thinks it has found it on.recode.net/1TSfrHd by @DelRey pic.twitter.com/an5pucWsgn

Honest Company IPO Will Be Barometer for Other Digital Retail Startups

recode.net — Honest Company, the consumer products retailer from Jessica Alba that started by selling diapers online, is working with bankers on an IPO, according to a source familiar with the process.
Feb 05, 2016

RT @Recode: How the Honest Co. IPO will impact other retail startups like Warby Parker on.recode.net/1Qifmqw by @DelRey pic.twitter.com/gJ4FOOhSCo

Feb 05, 2016

>@Honest Company hired bankers to explore IPO. How investors value it likely to impact other retail startups on.recode.net/1Qifmqw

Feb 05, 2016

RT @Recode: How the Honest Co. IPO will impact other retail startups like Warby Parker on.recode.net/1Qifmqw by @DelRey pic.twitter.com/gJ4FOOhSCo

Feb 05, 2016

How the Honest Co. IPO will impact other retail startups like Warby Parker on.recode.net/1Qifmqw via @DelRey

Amazon Gives Away Square Readers to Former Payment Customers

recode.net — Square First, Amazon wanted to compete with Square. Now it is playing nice. The e-commerce giant is offering free Square credit card readers, which retail for $10, to business owners who had previously bought an Amazon Local Register, the company's version of a card-swiping device that plugs into phones and tablets.
Feb 05, 2016

"Amazon Offers Free Square Credit Card Readers to Former Amazon Local Register Customers" recode.net/2016/02/04/ama…

Nasty Gal Layoffs Hit 10 Percent of Staff

recode.net — Online fashion retailer Nasty Gal has laid off 10 percent of its staff, as the purveyor of edgy women's clothing cuts costs amid an uncertain financing and retail environment. CEO Sheree Waterson told the company in an email that the cuts were necessary as the "market in which we operate is changing, both in retail broadly and apparel specifically."

Amazon’s Retail Store Plans Go Beyond Books

recode.net — The man behind the Kindle is leading Amazon's project to create the retail stores of the future. And bookstores are just the beginning. These are two of the new details Re/code has uncovered about Amazon's plans for expansion into physical retail.
Feb 03, 2016

RT @Recode: Meet the guy behind Amazon's secret retail plan for more than just bookstores on.recode.net/207Ae9h by @DelRey pic.twitter.com/dNOHcQ1eJE

Feb 03, 2016

RT @Recode: Meet the guy behind Amazon's secret retail plan for more than just bookstores on.recode.net/207Ae9h by @DelRey pic.twitter.com/dNOHcQ1eJE

Feb 03, 2016

New deets on $AMZN stores: 1. Led by guy who launched Kindle. 2. More than just bookstores 3. Cali store in works on.recode.net/207Ae9h

Feb 03, 2016

RT @alex_shephard: Very good piece from @delrey about what Amazon is actually working on in retail: on.recode.net/1o7g4jS

Show 25 more tweets from Carl Franzen, Arik Hesseldahl and others...

Fanatics Buys European Online Sports Retailer for $17 Million in Big Soccer Push

recode.net — As a U.S.-based e-commerce company, Fanatics' sweet spot has been in selling sports apparel branded by American teams. But the company has been eyeing European soccer team apparel as its next big opportunity, and has acquired a U.K.-based company to help it break in.

Think You Stink at Math? Amazon Wants to Change That.

recode.net — "I stink at math." If you have kids, or have struggled with math yourself, you've probably heard that phrase, or maybe even uttered some variant of it yourself. But in a world where good jobs increasingly require good math skills, that mindset should no longer be acceptable, according to Rohit Agarwal, general manager of Amazon's Education business unit.
Feb 02, 2016

RT @Recode: Do your kids think they stink at math? Amazon wants to change that. on.recode.net/203GNcR by @DelRey pic.twitter.com/KQctKj7WwI

Feb 02, 2016

Do your kids think they stink at math? Amazon wants to change that. on.recode.net/203GNcR via @DelRey

The Beginning of the End of ‘Gimmick Commerce’?

recode.net — Zulily and Gilt Groupe's disappointing acquisitions. One Kings Lane's potential fire sale. Groupon trading at less than $3 a share. The cold winds of an investor pullback from e-commerce companies are blowing, and they are not being particularly kind to a bucket of companies I'll label as "gimmick commerce."
Feb 02, 2016

Why e-commerce startups are hard: gimmicks don't last forever on.recode.net/20pdWlv Nice state of the state from @DelRey

Show 3 more tweets from Erin Griffith, Rakesh Agrawal and others...

Craigslist Competitor VarageSale Lays Off About 1/3 of Staff

recode.net — Three months ago, the classifieds app VarageSale began testing a credit-card payment feature that was free for users, but a money-loser for the company. That point was noteworthy because VarageSale doesn't generate any revenue of its own. Turns out you can only live on venture funding for so long.
Jan 29, 2016

3 of top 5 iOS shopping apps are Craigslist competitors. Another, that raised $34m+, has laid off 1/3 of its staff. on.recode.net/1PKb7d3

Show 1 more tweet from Arik Hesseldahl

What We Know for Sure: Amazon Has at Least 46 Million Prime Members Worldwide

recode.net — Amazon rarely discloses important business performance details beyond what it has to. But over the past two years, it has disclosed some high-level information on the size of its Amazon Prime member base, the centerpiece of its online retail machine.
Jan 29, 2016

From otherwise super-useful “What We Know for Sure: Amazon Has at Least 46 Million Prime Members Worldwide” @delray recode.net/2016/01/29/wha…

Jan 29, 2016

.@DelRey, are you really trying to decipher the blackbox that is Amazon's business practices?! @Recode on.recode.net/1JMtdJ0

Jan 29, 2016

RT @DelRey: I wrote this just so I could do the annoying thing comparing population to tech co. userbase recode.net/2016/01/29/wha… pic.twitter.com/u4cBeOMgaZ

Show 1 more tweet from Dhanya Skariachan
More Articles →
Feb 10, 2016

RT @Recode: A customer satisfaction tool that actually works? @Jet thinks it has found it on.recode.net/1TSfrHd by @DelRey pic.twitter.com/an5pucWsgn

Feb 10, 2016

RT @rdoddala: ICYMI:Master class in trolling at scale-tell a country of billion people they would've been better with colonialism pic.twitter.com/3g86Tgb6Gu

Feb 07, 2016

@HerringWSJ glad they decided the timeout was better used down 5 with 3 seconds left

Feb 07, 2016

@MikeIsaac was talking about earlier tweet snarkface

Feb 07, 2016

@MikeIsaac you should have clicked on our link and you would have known that snarkface


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