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Southwest Airlines loses grandma for 11 hours

kare11.com — NEWARK, NJ - A family is fuming mad after a Southwest Airlines employee parked a wheelchair-using grandmother for 11 hours at an airport, having apparently forgotten her. Alice Vaticano, 85, told a Denver TV station that one of her daughters took her to New Jersey's Newark Airport, where a Southwest skycap promised to wheel her directly to her gate.