
By Peter Myers Fri May 25, 2012 1:07pm BST (Reuters.com) - The airport environment will be unrecognisable by 2025, but only if the industry shifts paradigm to create a "streamlined, stress free and holistic service", a new report says. And there's a trade-off: Automated, customer-centric processes mean travellers will need to relinquish data and do more logistics.As well as depositing and collecting luggage at self-bag drops - something which frequent fliers in Australian hubs are becoming familiar with under a new Qantas scheme - by 2025 passengers will be expected to self-load their bags in containers, or even direct to the aeroplane.By then airlines will know automatically if customers are delayed in traffic and, if necessary, rebook their flight, says Amadeus, author of the May ...
Continue reading →