Professional speaker, award-winning sales blogger, and author of Business Without the Bullsh*t and How To Say It: B2B Selling.

A Quick Trick To Create Customer Loyalty — Conventional wisdom says it takes a long time to build customer loyalty. Customers are naturally fickle (so it's said) and therefore loyalty emerges after you've proven that you can consistently deliver the best product and the best service. That's a great strategy long term, but what if your customers defect to a competitor before you've had time to prove you're the best?

This Tip Earned a 4 Year Old Child an Extra $1m — I've learned many valuable lessons over the years by reading business books, interviewing famous CEOs and interacting with successful entrepreneurs. Nevertheless, the business lesson that's proven the most valuable throughout my life was the one I learned before I could even read.
Oct 03, 2015

This Incredibly Simple Sales Tip Made Me an Extra $1m Over 20 Years (Really!)

IoT: Tabs to be Read Later — I've been traveling a bit over the last month and my tabs-to-read-later pile is growing. We'll be at AWS re:Invent next week so I thought I'd unload some of the IoT stories that caught my eye recently, that I'm finally getting to read. Apologies if this is old news to you.

22 Amazingly Inspirational Female Undergraduates — Recent studies indicate that both women and Millennials are under-represented and under-funded as entrepreneurs. If these female undergraduates are any indication of the future, that probably won't be true for long. She completed a 4,000 mile bike ride last summer, raising over $723,500 to fight cancer.

12 Harsh Truths Millennials Don’t Get — Despite a steep drop in the unemployment rate, 14 percent of Millennials are still unemployed or not longer looking for work. While some blame the economy and the government, the high unemployment rate results from that generation's unrealistic beliefs about life and work. Those unrealistic beliefs bemuse and annoy older workers, making Millennials less attractive as coworkers.
Sep 30, 2015

RT @Inc: "You are not special" and 11 other harsh truths about Gen-Y. @Sales_Source

Oct 03, 2015

RT @Inc: "You are not special" and 11 other harsh truths about Gen-Y. @Sales_Source

The 11 Youngest Billionaire Entrepreneurs (Infographic) — Last week, I posted an infographic of billionaires who got their start late in life. To balance this out, here's an infographic of the world's youngest billionaires, courtesy of the UK-based gambling site Lottoland. The infographic shows their current wealth but, as far as I can tell, all of them made their first billion dollars before they turned 30.

5 Politically Incorrect Books That Trump Loves — In previous posts, I've provided recommended reading lists from Bill Gates, Elon Musk, Steve Jobs, Warren Buffet, Jeff Bezos, Mark Zuckerberg and Sir Richard Branson. Just as those lists reflected the thinking of each of those billionaires, Donald Trump's reading list explains much about his management philosophy and political views.

Top 10 Brand Scandals of 2015 — Usually I wait until the end of the year to recap brand disasters but 2015 has been particularly rich with scandal so I'm posting early: Amazon's brand had already been damaged by its policy of forcing warehouse employees to work unpaid overtime.
Sep 26, 2015

A terrible, horrible, no-good year for McDonalds, VW and the Duggars.

Sep 28, 2015

These are the top 10 brand scandals of 2015:

4 Signs You Should Step Down as CEO — As any entrepreneur knows, starting a company is challenging but also a lot of fun. Being CEO after your company is successful, however, can be a different kettle of fish. In the book Scaling Up Excellence, authors Robert Sutton and Huggy Rao explain how companies change as they grow, thus demanding different skill sets at the top.

8 Successful Entrepreneurs Who Started Late In Life (Infographic) — The archetypal image of an entrepreneur just starting out is a bright-eyed, bushy-tailed millennial pitching a hot idea on Shark Tank. Indeed, many of the icons of entrepreneurism, like Steve Jobs and Bill Gates, started their businesses when they were quite young.
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Oct 05, 2015

A two minute trick that creates instant customer loyalty.

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