According to recent reports, the VoIP market is step to grow substantially in the coming years. Everyone from small mom and pop shops down the street to large, worldwide corporations are demanding VoIP services to improve their operations. Not to mention the fact that the growing popularity of BYOD policies has essentially been VoIP’s one way ticket to stardom. Even companies that don’t identify solely as VoIP providers are throwing their hats into the ring.
The call center is all about quality. Customers call in on a daily basis to discuss questions, concerns, anger and so on. Agents are tasked with resolving said issues in the most effective way possible, while also maintaining a high level of quality throughout the interaction. Agents can’t let a customer know how annoying they’re being and they most certainly can’t yell back at them.
You’ve most likely heard the saying that money makes the world go round. It might be a tad bit cynical, but it’s also true in a way. Businesses need money in order to keep operations going and, therefore, saving money whenever possible is pretty high up on most organizations’ priority lists. One way for companies to effectively manage their money is through call accounting solutions. Let’s take a look at some of the ways call accounting can be used to properly manage money. Cost reduction.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Obama AND Romney or Obama + Romney.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used.) For example, search for democrat OR republican to find results that refer to
Democrats and/or Republicans.
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".