About a year ago, we published our first data insights report at Dashbot after having processed 30 million messages. A year later, we’ve processed over 10.5 billion messages and have more insights to share. We like to show what the most common messages into chatbots are, and we also wanted to share data on the responses. The following are the top messages bots receive, as well as the top stickers sent to bots over the past two months.
Remember all the videos of two-year-olds being able to swipe an iPhone or iPad? We see much the same thing happening now with devices like Alexa and Google Homeâ€Šâ€”â€Škids already know how to interact with them. One of our co-founders, Jesse, has two little kids and they run up to Alexa and say, â€œPlay the happy dance, play star warsâ€Śâ€? They know how to interact.
After processing over 7 billion messages at Dashbot, we took a deeper look into the languages with which users communicate. As we’ve mentioned before, it’s important to look at the messages users are sending to your chatbots. The beauty of conversational interfaces is that users say exactly what they want from the bot — and what they think of it afterwards. Examining the messages and taking action on them can help improve the engagement of your chatbot.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".