Carmen Reichman on Muck Rack

Carmen Reichman

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Berlin, Germany
Freelance Journalist — Freelance

Senior reporter, pensions - FT Adviser

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@CarmenReichman — 1,056 followers, 2,934 tweets

So I was told by Terravision staff to leave my ticket, ask for a refund and get a Stansted express ticket instead as I wasn’t going to get my flight because of some disruption on the route but then @terravisiongeo refused to refund my ticket. Not great customer service. Confused
I should add that people on British Steel maybe quicker in replying, in any case you should be looking for regulated financial advice, not just unregulated guidelines because that might not help you.
So Terravision tells me to not board the bus and then they don’t ?give me any compensation even though it was promised? Really don’t understand why
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