Canadian insurer Manulife has announced the launch of a new skill on Amazon Echo. Starting next month, Manulife policyholders will leverage the home assistant’s voice recognition technology “Alexa” to track vision, dental and health benefits provided by the carrier. Manulife’s innovation labs LOFT and RED, in conjunction with Amazon, developed the new application. “The days of expecting plan members to fill out forms or wait for a response on a quick balance check are over.
Allstate has announced a new partnership with GPS navigation provider Waze to offer roadside assistance to drivers via its Good Hands Service. As part of the agreement, Waze will work with Allstate Roadside Services to connect policyholders to the insurer and make requesting help easier through its mobile app. Drivers do not need to be an Allstate customer to use the program, according to the company.
Mobile apps are an underutilized tool by life insurance carriers, as many have yet to consider the potential they can bring the overall customer experience. Even if insurers offer mobile offerings, it’s incorrect to assume consumers will utilize apps without prompt, according to a new study from Aite Group. But if leveraged correctly, the technology can initiate much-needed personal connections with customers for an industry that is traditionally low-touch.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".