Dave Versical is director of editorial operations for Automotive News. In that role, he coordinates autonews.com’s 24/7 news coverage, two daily newscasts, the weekly print edition and the Automotive News Data Center. He returned to Automotive News as online editor in 2008 after leading Bloomberg...
Dave VandeLinde joined Hyundai Motor America in July. He had served in a variety of positions during a 23-year stint at Toyota, ranging from district parts manager to distribution and production planning manager. Most recently, VandeLinde was the service director for Kuni Lexus of Portland (Ore.). You've got to focus on your own team, the customer and the end user at all times. The other thing common across the industry is that the best process in the world will never make up for poor product.
Have an opinion about this story? Click here to submit a Letter to the Editor , and we may publish it in print. Don Flow rarely speaks publicly. But he has a strong reputation inside dealership circles, so it was considered a coup when he agreed to keynote Automotive News' Retail Forum: Chicago this month. Flow's words about service retention should give everyone pause. "We have some wonderful dealerships," the CEO of the 36-franchise Flow Automotive Cos. said.
Have an opinion about this story? Click here to submit a Letter to the Editor , and we may publish it in print. On replacing hundreds of thousands of defective Takata airbag inflators while keeping up with other fixed ops workThe service capacity now is in good shape. We had a blip in the second quarter, with the CX-9 and CX-7 control arm recall that we did. The control arm was easy to fix, but every one of those you have to throw on an alignment rack, and you just ate up a bunch of time.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".