Dave Versical is director of editorial operations for Automotive News. In that role, he coordinates autonews.com’s 24/7 news coverage, two daily newscasts, the weekly print edition and the Automotive News Data Center. He returned to Automotive News as online editor in 2008 after leading Bloomberg...
Have an opinion about this story? Click here to submit a Letter to the Editor , and we may publish it in print. There's nothing like a fresh look from an outsider's perspective to size up a dealership's parts and service operation. Take it from Dick Chitty, the Toyota fixed ops boss who created the formula for service excellence at Lexus. Although he retired more than a decade ago, at 73 he's still watching the industry closely. A few months back, Chitty dropped me a note from his home in Ocala, Fla.
Q: What are you doing with your dealer facility programs? "We’re pretty much done now. The key now is to make sure that we maintain them at the level that we’ve built them at. Also, we like to talk about what is the future of retailing ... and how are digital tools going to get integrated into the dealerships. We’re working really hard on that." Q: What are you doing with your dealer facility programs? "We’re pretty much done now.
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Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Obama AND Romney or Obama + Romney.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used.) For example, search for democrat OR republican to find results that refer to
Democrats and/or Republicans.
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".