Dion Hinchcliffe on Muck Rack

Dion Hinchcliffe

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Washington, D.C.
Freelance Journalist — Freelance

Thinker, strategist, enterprise architect, keynote speaker, analyst, book author, blogger, futurist on #socbiz, #dx, #cio. @Constellationr @7SummitsInc @ZDNet

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@dhinchcliffe — 46,531 followers, 38,635 tweets

Nov 18, 2017

Unless it evolves, yes. How we might rethink IT service management:  https://www.constellationr.com/blog-news/rethinking-it-service-management-era-cloud-customer-experience-and-design-thinking  Today it’s all about the #customerexperience. Plus we’ve learned so much that hasn’t been rolled into #ITIL (no updates in 10 years.) #itsm #cio https://t.co/oGTVUq2cqP

Nov 17, 2017

RT @dhinchcliffe: Where is #CIO investment going? Into #innovation, #security, and #analytics Less into systems of record or transact…

Nov 17, 2017

RT @Steve_Lockstep: Remember: "The software that brought the PC into the everyday was the spreadsheet." It broke the clerical stigma o…

Nov 17, 2017

Also, @holidomeLarry and I talked about how orgs are not built for seamless #customerexperience. My analysis of how it'll be fixed: - Avoid "50 first dates' w/ CX: https://t.co/BTbFxgon4u - How #CSuite must change: https://t.co/UxaoNNcr6H @Salesforce #SocialStudio #CIO #CMO

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