Douglas Soltys on Muck Rack

Douglas Soltys

Verified
Toronto, Canada
Editor-in-Chief — BetaKit
As seen in: BetaKit

word czar. two-guard. currently: @BetaKit previously: @MobileSyrup @BlackBerry and a bunch of dead sites you might remember fondly. NOT A CRYPTOCURRENCY.

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@tron — 3,740 followers, 38,728 tweets

@karensd yeah I just went all thread on people that can't afford the costs:  https://twitter.com/tron/status/954066917035307009  Totally agree it's a really scary situation.
Say they have $800 left on that phone. If they can't get that amount off their bill in two months, their account can be cancelled. Accounts being cancelled can affect your credit. Bad credit limits so many avenues in life. There's a real spiraling human cost here.
An important follow up thought: imagine this happening to someone without capacity to pay. Person on a contract because they couldn't afford to but phone outright, and switching plans because they NEED it to be cheaper.
This is bad customer service. The really sad thing, however, is that it's likely still better for Karen to have this happen if it meant getting the #10gbfor60 plan, because carrier plan pricing is so insane in Canada.  https://twitter.com/karensd/status/954007080842784768 
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