In the April 2015 issue of the Music & Sound Retailer, I talked about user reviews and how bad customer service experiences in stores have led to the breakdown of trust between customers and service representatives, driving those customers to online resources for information because they can no longer trust salespeople in stores. This is primarily an issue many of us have observed in big-box stores, and continues to be an ongoing problem today.
Seldom does a day go by that I don’t see an article on Facebook or LinkedIn that declares in some grandiose way the death of brick-and-mortar, or “traditional,” retail. Huge headlines on the websites of Fortune, Newsweek, MarketWatch and many others constantly bemoan the fate of brick-and-mortar stores, broadcasting why we’re seeing our last days. I’m not a market analyst, an expert in trend analysis or even a store owner. I don’t have any advanced training in economics or finance.
I’ve been talking about original content a lot during the past year, mostly about how important it is and what the general uses of things are. Along with the usual topics I like to cover, I thought it would be a great idea to start talking about various social media channels and delivery options, and how you can maximize your impact on those platforms.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".