The world's best hotel group? Almost 90,000 readers had their say in the 2017 Telegraph Travel Awards, and the results are in. Top of the pile was Oberoi, which saw off the challenge of Belmond Hotels and Taj Hotels to take the top spot. Last year's winner, Six Senses, slipped to ninth overall. The best hotels are often family affairs, run by people who care passionately about every little detail and who treat guests like esteemed friends even if they rarely visit.
Gill Charlton, Telegraph Travel's consumer guru, responds to a reader who was fined for losing his rail ticket – despite having a seat reservation and proof of purchase. I booked a return rail ticket from London Euston to Birkdale online with Virgin Trains. As Virgin only provides e-tickets for mainline journeys, I had to go to my local railway station and pick up four tickets for the journey.
Katherine Richardson writes On August 1, four of us flew from Heathrow to Madrid with British Airways, stayed overnight in the city, and returned to the airport the following day to check in for our domestic flight to Almeria with Iberia. At this point we were told we were on standby as the flight was overbooked. Iberia said it was our fault as we should have checked in online the day before. We were eventually offered a flight at 9pm, nine hours later than the original one.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".