There was a time in a galaxy not too far ago when business class meant something. Travelling business was special. But not any more…I think it was British Airways that created the Club World brand. I recall working as an air steward or cabin crew in my early twenties on Boeing 747s out of Heathrow. It was a glorious time. The airline had Lord King at the helm – a good mate of Prime Minister Margaret Thatcher.
Response plan for a terror attack on a big target is well known, but the strategy to defend a smaller town is less clear says Jim DuffyJust how safe do you feel at the moment? Whether you are at home, on the train, in the office, at a coffee shop, at the airport, at a university or college, teaching in a school, driving a cab or running your small business, just how safe do you feel? And who is responsible for making you feel safe? Who is responsible for keeping you safe?
How many of you have had to suffer the experience of dealing with incompetent call centres abroad? How many of you have had “computer says no so there’s no point in talking any more, as I’m not allowed to use my common sense”? At what price do big corporates outsource key customer service functions abroad to save money, while actually damaging their brands? Read on…I have just finished with my mobile telecoms provider. I was a customer with them for over seven years. I never, ever missed a payment.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Obama AND Romney or Obama + Romney.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used.) For example, search for democrat OR republican to find results that refer to
Democrats and/or Republicans.
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".