HM Revenue & Customs has hired 800 extra staff to speed up its helplines after coming under fire last year for keeping taxpayers waiting almost an hour to get through to someone. The move has bought its number of call centre advisers back to 2013-14 levels, according to an 82-page annual report published on Friday, with calls in the year to March 2017 answered in around 3 minutes 54 seconds.
The £7 trillion investment community will learn this week the outcome of an investigation into the sector by the City watchdog, with many braced for a shake-up over transparency, fees and competition after years of criticism. Both the UK trade body, the Investment Association, and the US-based Investment Company Institute are urging the Financial Conduct Authority not to go too far with new rules, especially given that other financial centres are trying to lure City business away.
The UK competition watchdog has given the £11bn merger between Standard Life and Aberdeen Asset Management the all-clear, allowing the blockbuster deal to go ahead days after it garnered sweeping support from shareholders. The tie-up, due to complete in August in a move that will create the country's largest asset manager, will not face further investigation from the Competition and Markets Authority (CMA) following an initial review that started in May, the watchdog confirmed on Thursday.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Obama AND Romney or Obama + Romney.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used.) For example, search for democrat OR republican to find results that refer to
Democrats and/or Republicans.
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".