CRM suite provider Insightly released an updated version of its product today. The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools. The updated suite also aims to improve and streamline searches. Some of the biggest changes to Insightly’s CRM tool include a “blade interface,” according to Anthony Smith, CEO of Insightly.
New data from mobile customer support provider Helpshift demonstrates that consumers want to get travel-related customer support from directly within an airline’s mobile app, and not just for the reasons you might expect. It's no secret that consumers want to be able to check in, choose their seats, and handle other pre-travel tasks via an app, but according to Helpshift's research, 89 percent of travelers said they'd want to use a customer support feature in an airline app while flying as well.
Chick-Fil-A topped other fast-food restaurant,s such as McDonald's and Starbucks, on this year's American Customer Satisfaction Index (ACSI) after earning 87 points, just three points shy of a perfect score. The ACSI evaluated a number of elements, including accuracy of food orders, courtesy and helpfulness at locations, the speed of check-out or delivery services, and website satisfaction.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Obama AND Romney or Obama + Romney.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used.) For example, search for democrat OR republican to find results that refer to
Democrats and/or Republicans.
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".