On a sunny morning in June 2016, Joanne Lalonde went to visit her 81-year-old mother at her Orléans retirement home. As breakfast was being served to the residents, Lalonde watched in horror as her mom, Rhealla Daoust, bit into an odd-looking piece of toast. "We had to eat, so we took the [food]," said Daoust, who suffers from dementia. "I was livid. That was the last straw," Lalonde recalled. CBC was unable to confirm the story with the privately-run home, so is not naming the facility.