Nearly everyone in the industry talks about it: The need to train employees. It’s an on-going thing; more a journey than a destination, as the saying goes. For most, the focus is and has long been on service technicians, or drivers, be it PERC’s CETP books for the former or hazardous materials instruction and select CETP modules for the latter. For most, it’s about the basement, so to speak. Get in there, diagnose the equipment, and get the heat back on, right?