Here are two different articles for you. The first one is about gratitude and the holidays. The second one is a game you can use to help turn returns and exchanges into bigger sales. Enjoy! When I was a store manager I made it a tradition to give each of my staff a small gift of appreciation on his/her last shift before Christmas. It wasn't anything extravagant, but it was something unique to each one of them. I believe it meant a lot to my employees, and I know it meant a lot to me.