How do I make an order? I want to pay with PayPal but at checkout I do not have the option to, why not? How do I redeem membership points against my order? I have an available credit balance on my account, how do I use this against my order? How can I cancel my order? Where can I view the orders I have made? I have pre-paid for a pre-order; will this be dispatched earlier than someone who hasn’t? I have cancelled my pre-order but why has my pre-payment not been refunded?