Sometimes volunteers within a nonprofit don’t measure up. That’s not unusual. It’s part of life. For all of us, there are times when we don’t hit the mark. And most know what it’s like when others don’t meet our expectations. With this column, we share why it is important to be clear about next steps when making commitments. Our goal is to help increase your impact as a volunteer or board member, and help ensure you have the resources, follow up and accountability measures you need.