Now a @Kennedy_School student. Once a political reporter for @TB_Times and @MiamiHerald. Forever a Hoosier/ @idsnews grad fighting for the Cream and Crimson.

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Biography

Michael Auslen is a master’s in public policy student at Harvard University's John F. Kennedy School of Government with an interest in using social policy to alleviate economic inequality. Before he began his studies, Michael worked as a journalist covering state government and politics, primaril...

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@MichaelAuslen — 2,584 followers, 8,403 tweets

You know what really gets me though? Even when other airlines have had problems, they've found a way to get me on another airline's flight so as not to upend my entire trip. @JetBlue agents refused to point blank.
@JetBlue @southwest Your phone customer service have answered. Super disappointed you've been unable to figure out how to get me partway across the country. Maybe the fine folks at @Delta fan get me down there in the future.
@JetBlue @southwest Meanwhile, @jetblue has pushed us to just a couple staff allowed to help us as others stand at the gate and help desks. Wait times for phone service are 30 minutes or longer. And their app won't allow flight fixes.
I would've disagreed before today's hellish experience. I should be landing in Florida right now but after hours of delays and boarding the plane, @JetBlue canceled on us. Maybe @southwest next time.  https://twitter.com/wcvb/status/951515592632147968 
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