Twilio’s Jeff Lawson recaps rise of programmable communications, shares inkling of what he's planning next. Twilio’s Jeff Lawson recaps rise of programmable communications, shares inkling of what he's planning next. We're in a new era of software, and the way companies are unlocking software's value is fundamentally changing, Jeff Lawson, Twilio co-founder and CEO, told an audience of analysts in a state of the union-style talk yesterday.
Voice to drive the next-generation customer experience, Genesys says. Voice to drive the next-generation customer experience, Genesys says. With AWS re:Invent officially underway in Las Vegas, this week is sure to bring plenty of announcements from the cloud infrastructure giant and its partners. The news is already starting to trickle out; Genesys today announced an integration of its PureCloud contact center solution with Amazon Lex, a service for building conversation interfaces.
Private equity firm's plan is to create global leader in compliance and archiving. Private equity firm's plan is to create global leader in compliance and archiving. Investment firm K1 Investment Management last week announced it has acquired communications compliance, archiving and analytics company Actiance. K1 already owns Smarsh, a provider of archiving and compliance solutions for e-discovery and risk management.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".