Steve Nowottny on Muck Rack

Steve Nowottny

News and Features Editor —

Journalist. News and features editor at @MoneySavingExp, before that editor of @pulsetoday - but all views my own... Email

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@stevenowottny — 5,087 followers, 9,151 tweets

@ExpediaUK Thanks - seems to have been sorted now but it took a 57 minute call and for the first 30 minutes I was repeatedly told I wasn't entitled to a full refund. May be worth sending a reminder to staff given there's a large number of flights cancelled this weekend?
And we're done. After 57 minutes and a rather intense discussion about cancellation rights I'm promised a full refund by @ExpediaUK AND have an email to confirm it. If I hadn't argued for it, wouldn't have got it though...
52 minutes and they're writing an email to confirm that they're issuing a full refund. Seems to be a long one #nearlythere
40 minutes in and we seem to have reached agreement that EU rules on flight cancellations do exist...
32 minutes. Though to be fair I've just been on hold for the last seven minutes...
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