It might be time for some of us in the customer service industry to start dusting off our resumes. There’s new, tough competition for customer service jobs and they’re on 24/7/365. They never take a break, never go on vacation, they don’t even require benefits. They’re not just after customer service jobs either, look out sales, marketing, and even HR recruitment: digital employees, often in the form of chatbots, have entered the workforce and there’s no looking back.
‘tis the season. The season of flies in our kitchen. In the past, my wife and I have used anything we could find to eliminate the annoyance. While my wife usually tries to find a way to save the fly’s life, I am usually less merciful. Today, I had enough. We have an Echo Show in our kitchen. It didn’t take much to put 1 and 1 together. Here’s a rough outline of what happened next:22.6 seconds from thought to completed transaction. Is that a new world record? I don’t know, is anyone tracking this yet?
Do you remember a scene in Star Trek IV in which Scotty picks up the mouse of a 20th century computer and tries to speak through it? It was funny then, still is today. But will we still laugh in say 10 years? In case you didn’t know: Amazon lets you change the invocation word of your Echo devices to ‘Computer’ (besides ‘Alexa’, ‘Echo’, and ‘Amazon’) – a dream come true?
Looking for an enterprise-grade #custserv#chatbot platform in development for over 15 years? Disappointed by the many startup-level tools out there that just don’t cut it? Check out Aspect CXP if you haven’t yet: https://t.co/6q2PKrCeO7 Interested? DM me
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".