Info-Tech Research Group

Choosing a vendor on product capabilities alone is a costly mistake. Many organizations select enterprise CRM software based on features, then struggle with failed deployments, misaligned support models, and product shifts that force them back to the drawing board. Microsoft Dynamics 365 is a powerful and complex platform, and navigating it confidently requires more than a product demo.

Author(s): Apply this research to: Reference scoring rationale when validating vendor claims in sourcing discussions. Assess Agentforce fit with your service operations, data maturity, and governance practices. Validate implementation readiness, partner fit, and governance posture before committing to the Salesforce ecosystem.

Author(s): , Helena Lang, An overview of key AI capabilities in the Anti-Money Laundering category and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process.

Author(s): , Helena Lang, An overview of key AI capabilities in the Code Generation category and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process.

Author(s): , Helena Lang, An overview of key AI capabilities in the AI Penetration Testing category and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process.

Author(s): , Helena Lang, An overview of key AI capabilities in the Client Retention category and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process.

Author(s): , Helena Lang, An overview of key AI capabilities in the Conversational AI for Customer Experience (CX) category and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process. omnichannel AI, dialogue management, CX workflow automation, customer chat, virtual customer assistants, sales chatbots

Author(s): , Helena Lang, An overview of key AI capabilities in the AI Enabled Analytics & Intelligence Platforms category and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process.

Author(s): , Helena Lang, An overview of the market landscape for AI Governance and snapshots of notable vendors in the space. Read this report to explore top-level features, vendor capabilities and specializations, and key considerations to inform your solution research and selection process. AI governance, model risk management, AI compliance, responsible AI frameworks, algorithmic accountability, AI policy, bias detection, AI audit, model monitoring, explainability

Author(s): Ardoq recently announced that they have acquired Graphlake. What will this mean for the future of generative architecture? Ardoq, Graphlake, Semantic Layer, Data Catalog, Data Glossary, Enterprise Architecture, Generative Architecture, Ontology, Graph Database