Amdocs

In recognition of our pioneering agentic-AI transformation implemented at e&, Amdocs, e&, and NVIDIA were selected as the winners of the GLOMO Award for Best AI-Enabled Customer Experience This category recognizes outstanding, innovative AI-driven transformations of B2C customer experience, with judges focusing on measurable improvements in NPS, personalization, responsiveness and efficiency.

Agentic AI is the biggest performance opportunity most companies will see in a generation. Agents are moving into billing, care, claims, onboarding, the workflows that actually run the business, and they are doing real work at a scale and consistency no human team could match. The companies that get this right will not simply cut cost. They will operate at a level their competitors cannot reach. So, this is not an argument for caution.

JERSEY CITY, NJ - June 24, 2026 - Amdocs (NASDAQ: DOX), a leading provider of software and services for communications and media companies, today announced that telecom operator Three Scandinavia has selected Amdocs as a strategic partner to support parts of its ongoing business and digital transformation across Sweden and Denmark.

Intent‑Driven Customer Experience with Agentic I2O: Assured Outcomes Through Intent‑Centric Operations Get in touch Get in touch Agentic I2O Open Innovation Catalyst Metrics‑Driven Customer Experience Reinvention Across telecom and other network‑intensive industries, AI is no longer confined to analytics, automation, or isolated decision support. It is moving into the core of how complex operations run.

53% cannot detect emerging risks in time 73% lack visibility into AI-driven decisions 61% need predictive insights on future system behavior AI-driven systems are no longer deterministic. They generate, adapt, and evolve in production, yet the majority of Quality Engineering organizations are still structured to validate predefined outcomes. That model does not scale.

Layout canvas Jersey City, NJ – June 23, 2026 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced the successful completion of a live AI-RAN field-validated blueprint in collaboration with 1Finity, a Fujitsu company and leading provider of global network solutions, and Supermicro, a global technology company providing server, storage and networking solutions.

Jersey City, NJ – June 23, 2026 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced the successful deployment of Store Genie, its agentic AI-powered customer service solution, for PLDT Home, the wireline and broadband division of PLDT Inc., a leading telecommunications and digital service provider in the Philippines.

Such change requires control at cohort-scale. When a single decision can trigger actions across millions of subscribers, there must be clear scope, policy, and authority boundaries to ensure each action is governed and aligned with business and operations policy. Core Architecture Principles Verifiable identity and delegation: Agent impersonation is not permitted. Each agent operates as a distinct, auditable actor with explicitly scoped permissions, with no shared credentials or hidden logic.

PLDT, the Philippines' largest integrated telecommunications provider, set out to modernize customer service operations and simplify a fragmented technology environment that required agents to navigate multiple systems to resolve customer issues. Working with Amdocs, PLDT deployed Unified Case Management on the Amdocs Customer Engagement Platform, creating a single, AI-enabled environment for case creation, tracking, routing, and resolution.

In this episode of The Insurance Distribution Podcast, Paul Holland, CTO of Astadia, an Amdocs company, explains why legacy modernization has become one of the biggest strategic priorities for insurance organizations. He shares how insurers are balancing the pressure to innovate with the operational risks of replacing decades-old core systems, and why AI is accelerating both modernization and integration efforts across the industry.