The best ideas often come from false starts, conflicting opinions, and rapid iteration. Teamwork is messy, and AI might make it even messier. But the Chief Design Officers of Atlassian and Figma are designing for that reality to turn friction into a creative edge. In this conversation, Charlie Sutton (Atlassian) and Loredana Crisan (Figma) discuss why design shouldn’t eliminate the “mess” of collaboration, but rather the friction surrounding it—like busywork, duplicate effort, and tool sprawl.