Chart Well

14 Oct 2026 By Russ Henderson, Director of Research Utility emergency management is changing fast. Regulators expect more, storms cost more, and new tools promise to do in minutes what once took days. At the same time, the people running these programs are being asked a harder question than ever: can you prove you’re ready? Those pressures came through clearly when members of Chartwell’s Emergency Management Leadership Council met in person on Sept. 22, ahead of PowerUp and EMACS.

14 Oct 2026 By Russ Henderson, Director of Research | 4.5-minute read When Hurricane Isaias made landfall along the Florida Panhandle on October 9, it brought destructive winds, widespread power outages and another major test of the electric utility industry’s emergency response capabilities. In the days that followed, thousands of utility workers mobilized across the Southeast, supported by crews arriving from states across the country.

13 Oct 2026 By Russ Henderson, Director of Research | 6-minute read Last month, utility professionals from across North America gathered in Atlanta for Chartwell’s PowerUp 2026 conference, where we celebrated the event’s 20th anniversary. Over two days, we explored everything from outage communications and emergency management to business continuity, emerging technologies and the growing challenges of building a more resilient grid.

08 Oct 2026 By John Bord, CX Consultant | 4-minute read Global CX Day | October 6, 2026 On Global CX Day, Chartwell celebrated with members of our Customer Experience Leadership Council and our Business Customer Leadership Council across the U.S. and Canada. It was part celebration and part peer conversation, built around one simple idea: Great customer experience creates value for everyone: customers, employees and the organization. Those outcomes don’t happen in isolation.

07 Oct 2026 By Heather Siebken, Director, Councils and Marketing | 4-minute read EMACS 2026 brought utility leaders together around a customer landscape that continues to change quickly. Across sessions, peer conversations and discussions about the future of the utility, several themes stood out. Customers expect more. Technology is advancing faster. And utilities are looking for practical ways to connect the two. Here are five takeaways from this year’s EMACS conversations. 1.

07 Oct 2026 By Heather Siebken, Director, Councils and Marketing | 4-minute read Chartwell is proud to announce Liz Pratt, Chief Communications and Corporate Responsibility Officer at LG&E and KU, as the inaugural recipient of the Chartwell Women in Energy Leadership Award.

01 Oct 2026 By Casey Collins, Research Manager Utility customers, especially the most vulnerable, find themselves at the center of a still-growing affordability crisis, as rising energy costs and mounting economic pressures place significant pressures on households and businesses. During the Executive Session at Chartwell’s 2026 EMACS Conference in Atlanta, industry leaders engaged in a crucial conversation about how utilities can holistically address affordability challenges.

30 Sep 2026 By Carisa Woolstenhulme, Arrears Management Consultant | 4-minute read Last week, Chartwell held a special preview meeting of the Arrears Management Leadership Council ahead of EMACS in Atlanta, bringing together leaders from about 20 utilities across the U.S., Puerto Rico, and Canada.

21 Sep 2026 Veteran utility leader joins Chartwell to strengthen industry preparedness, continuity, emergency management, crisis response, and organizational resilience Chartwell is pleased to announce that Christopher Eisenbrey has joined the company as Executive Director of the Chartwell Utility Resilience Institute. In this role, he will lead the Institute’s growth as a resource for utility leaders focused on organizational resilience.

17 Sep 2026 There is no single resilience problem facing the electric utility industry. In Florida, hurricanes can require the rapid mobilization of thousands of workers and resources. In Los Angeles, utilities are confronting wildfire, aging infrastructure and growing electrification demands. In Georgia, rapid load growth – including major new data center development – is adding another dimension to an already changing risk landscape. The risks are different.