Chart Well

20 Aug 2026 Coordinating an emergency response is difficult within a single organization. At Hartsfield-Jackson Atlanta International Airport, readiness depends on coordinating organizations responsible for aviation, public safety, health care, transportation and critical infrastructure. Every three years, the airport puts that network – and its emergency plans – to the test through Big Bird, a full-scale aircraft accident exercise involving more than 150 volunteer victims.

19 Aug 2026 By Russ Henderson, Director of Research Every utility employee knows their storm role. But according to a new report from Chartwell, Training and Exercises in Utility Emergency Management1, knowing how to respond to a familiar storm is not the same thing as being prepared for a genuine all-hazards emergency.

18 Aug 2026 Hurricane Helene. Hurricane Milton. A once-in-500-year ice storm. In the last two years alone, utilities across the country have faced some of the most punishing events in industry history, and the ones that came out ahead weren’t just lucky. They had better systems, sharper communications, and stronger partnerships in place before the lights went out. That’s exactly what Chartwell’s PowerUp 2026: Utility Resilience, Response, and Communications Conference is built around.

18 Aug 2026 North American Utility Leaders to Collaborate on Affordability and Financial Resilience We are pleased to announce the launch of the Arrears Management Leadership Council, a new peer community dedicated to helping utilities address the growing challenges of customer affordability, arrears management, collections performance, and financial resilience.

13 Aug 2026 By Heather Siebken, Director, Councils & Marketing | 2.5-minute read A major outage can mobilize hundreds of utility employees, contractors, and crews across organizational and geographic boundaries. Mutual assistance has become a well-established part of utility resilience, allowing organizations to share resources when the scale of an event exceeds what one utility can manage alone. But what happens when the greatest strain goes beyond the electric system?

12 Aug 2026 By Heather Siebken, Director, Councils & Marketing | 3.5-minute read Marketing at a utility has traditionally been measured by what it produces: campaigns launched, emails sent, social posts published, and customers reached. But the role of marketing is becoming considerably more strategic. The strongest utility marketing organizations are influencing decisions well beyond communications.

11 Aug 2026 By John Bord, CX Consultant | 4-minute read Every year on the first Tuesday in October, customer experience professionals around the world unite to celebrate CX Day, a global recognition of the people, teams, and organizations committed to improving customer experiences.

22 Jul 2026 For years, utility emergency management has been defined by plans, procedures, and response teams. Those elements remain essential, but they are no longer enough. The latest Emergency Management Leadership Council guideline, Integration of Emergency Management Across the Enterprise*, reflects a clear message from utility emergency management professionals: Today’s greatest challenges aren’t failures of planning but failures of integration.

21 Jul 2026 For years, utility resilience has focused on infrastructure, technology, emergency response, and cybersecurity. But as utilities face accelerating retirements, workforce shortages, and increasing operational complexity, another question has become impossible to ignore: Who keeps the organization running when the people who hold its most critical knowledge aren’t available?

21 Jul 2026 Every major storm, wildfire, cyber incident, or other large-scale emergency reinforces the same reality: Resilience is no longer just about how well a utility performs within its own organization. It’s about how effectively it works with everyone around it. That theme will take center stage at PowerUp 2026, Sept.