Concentrix

A leading Consumer Packaged Goods (CPG) company, sought to enhance its sales effectiveness across diverse channels, including Modern Trade, Traditional Trade, and Pharmacy. They faced critical challenges in generating actionable insights for their sales teams, with multiple projects lacking clarity and direction, ultimately hindering revenue growth. Key priorities included: A lack of actionable insights for sales teams hampering revenue growth.

AI won’t fix financial crime compliance until financial institutions fix the operating model. AI can accelerate investigations and strengthen risk detection. But applied to fragmented processes, it may simply help financial institutions make the same decisions faster. Banks and fintechs are increasingly exploring generative and agentic AI in financial crime compliance. Yet many are attempting to automate investigations before addressing the fragmented operating models behind them.

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A leading travel company sought to improve chat operational efficiency and address the hidden impact of excess idle time within customer interactions. Analysis revealed instances where chats remained open for more than 240 seconds after a traveler’s final message, unnecessarily prolonging interaction duration and inflating Average Handle Time (AHT). These delays created false productive hours, reduced operational capacity, and increased servicing costs across the business.

Hermitage at Wynn Las Vegas Joint Concentrix/Genesys Healthcare Industry Breakfast Wednesday, Sept 2nd 7:00am to 8:30am Concentrix and Genesys invite healthcare industry leaders to an exclusive breakfast networking event featuring engaging conversation, industry perspectives, and opportunities to connect with peers in a relaxed setting over coffee and breakfast.

Turn customer feedback into decisions you can trust. Your VOC program is only as reliable as the sample behind it, and small data-quality problems can quickly reduce deliverability, participation, and confidence in the results. Project Health gives your team a clear, always-on view of sample performance, so you can spot issues before they affect your insights. Validate each file, monitor volumes from records received through invitations sent, and check every customer segment for coverage gaps.

When a dispute is raised, the focus tends to fall on the decisions made. Was the transaction legitimate? Should the customer be refunded? Who ultimately pays? But in practice, most disputes begin with something much more basic: gathering and interpreting evidence. As we explored in our white paper, Rewriting the Rules: How AI Is Transforming Fraud and Dispute Resolution, the dispute stage is often where the process grinds (practically) to a halt.

As a sponsor of the biggest Trust & Safety conference for the fifth consecutive year, we gathered insights from industry leaders on the challenges, priorities, and opportunities defining the next chapter of Trust & Safety.

NEWARK, Calif. (August 10, 2026) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today that its iX Suite earned multiple honors in the 2026 Globee Awards for Technology, including two “Best of Category” recognitions. The awards highlight Concentrix’s leadership in helping clients put agentic AI to work across real-world operations.

High call volume usually starts long before the phone rings. For most payers, the real issue is payer member engagement: unclear communication, broken digital journeys, and member confusion. That shift matters because it changes where payers should focus first. High inbound call volumes are often the result of fragmented member communication, unclear content, and self-service tools that weren’t designed for the people who need to use them.