Concentrix

Why patient journeys matter more than appointments A missed appointment is often labelled as forgetfulness. Look closer, and it may reveal something else: distance, unclear instructions, a difficult rescheduling process, uncertainty about cost, or a patient who no longer feels unwell. The empty slot appears on the calendar. The friction began much earlier. For providers across India, the temptation is to treat non-attendance as a diary-management issue. Send another reminder. Add a call.

Sarah has type 2 diabetes, and today she has an appointment with her doctor. She is told that she needs to see an endocrinologist, undergo further blood tests, and possibly start taking a new medication. However, after her appointment, she doesn’t receive any reminders or follow-ups as to what she needs to do next. She also doesn’t check the portal to monitor recommendations from her initial visit, so her referral sits unread.

NEWARK, Calif. (October 2, 2026) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it will give its perspective during Everest Engage 2026 on one of the most important questions facing business leaders today: how to use AI to drive better customer outcomes while building trust.

Mike Budden explores how delegated banking will create a brand new set of FC&C challenges. Most bank payment controls are built around a fairly simple sequence. A customer gives an instruction, the bank checks that the instruction is genuine and the money moves. Standing orders and direct debits automate the process, but the underlying instruction remains fixed and predictable. Delegated banking changes that.

Andrew Ducker asks what happens to delegated banking when the customer’s interests don’t match the bank’s. Delegated banking sounds relatively straightforward when a bank is helping someone save more, avoid an unnecessary charge or prepare for a higher mortgage payment. It becomes rather more complicated when that customer owes the bank money. Collections is where the promise of acting on a customer’s behalf faces its hardest test. The bank has a payment to recover.

Pam Quinn-Boland asks what might happen when a bank better understands a customer’s life, not simply their products. Sarah’s fixed-rate mortgage is coming to an end. Her bank knows the date. It knows her monthly payment and the balance of any savings she holds there. It can send her a reminder and a link to its latest fixed-rate deals. What it can’t necessarily see is that she has started helping her parents with their bills, or that one of her children will soon need support through university.

Open your banking app today, regardless of which one, and it will wait for you to deliver an instruction. Transfer some money to a family member. Pay a bill. Freeze a card. However sophisticated the app we use, we all know the drill: as the customer we decide what should happen – and our bank then asks us to authorise it. With delegated banking things are set to change.

India’s exports reached a record US$863.1 billion in FY2025–26, including US$441.8 billion in merchandise exports and US$421.3 billion in services. With more Indian businesses selling across borders, the volume and variety of trade finance transactions will continue to grow. For banks, that creates a fairly practical question: Can their trade finance operations handle that growth without adding the same amount of manual work? The answer is not always yes.

Today’s patient journey often begins long before a website visit, appointment request, or call to a contact center. Increasingly, patients are turning to AI-powered assistants and large language models (LLMs) for answers to healthcare questions, relying on AI-generated recommendations to determine where to seek care and which organizations they trust.

Healthcare Brand Visibility in the Age of AI Webinar