Connect Wise

TAMPA, Fla.

TAMPA, Fla. —June18,2026— ConnectWise today announced thatJohannes Kamleitner, Senior Vice President, Go-to-Market EMEA,has joined the Global Technology Distribution Council's (GTDC) EMEA Vendor Advisory Council.

A new operating model for MSPs For decades, PSA and RMM tools have acted as systems of record. They track work, log activity, and store data. But modern MSPs are facing rising complexity, margin pressure, and technician burnout, and that model is no longer enough. As ConnectWise introduces our AI-native platform and system of action, the industry is shifting toward a new model: Predictive IT™. The next generation will not manage tickets better. They will prevent issues before they happen.

AI for MSPs and IT ConnectWise unifies IT and Security into an intelligent system of action built for the era of AI. Start your journey with resources for assessing readiness, building the case, and taking practical next steps toward Predictive IT – the operating model of the future. Discover the future of IT operations at our live Executive Town Hall: From Reactive to Predictive IT at 11:00AM ET on Tuesday, June 30.

TAMPA, Fla. — June 8, 2026 — ConnectWise today unveiled the future of IT operations with the introduction of the industry’s first purpose-built System of Action for the era of Predictive IT — the ConnectWise Platform — an AI-native operational platform that unifies PSA, RMM, cybersecurity, automation, orchestration, agentic AI, and an open ecosystem into a single intelligent execution layer for managed services.

ConnectWise AI Agents Reduce repetitive work, prevent issues before they escalate, and improve margins with AI that takes action inside the system where service work happens.

Predictive IT represents the next evolution of managed services: an operating model where AI, automation, orchestration, security, workflows, and operational data work together as a unified system of action. By reducing reliance on reactive labor and increasing operational automation, MSPs can scale revenue and service delivery more efficiently.

Build Once. Scale Always. AI Agents that learn to adapt to your needs, autonomously assist and solve tickets, and drive higher margins for your MSP

Managed service providers (MSPs) and IT teams are managing more complexity than ever before, while the need to move quickly has never been greater. Customer expectations continue to rise, security threats continue to evolve, and teams are being asked to do more while maintaining service quality, operational efficiency, and profitability. For years, the industry responded to growing complexity the same way: add another tool. But every new application created another silo. Data became fragmented.

As organizations continue to generate and store more cloud data than ever before, managing that data effectively has become just as important as protecting it. That’s why ConnectWise is introducing retention policies in x360Cloud to provide greater flexibility to align backup data management with data retention requirements while maintaining the strong data protection they rely on.