Customer Magazine
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CUSTOMER magazine will be the industry’s new, definitive source for news, product information and strategies for communications that engage current and potential customers. CUSTOMER’s tag line – “Target (News - Alert). Engage. Deliver.” – sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of CUSTOMER will include news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multichannel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management and more. Source
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Media Outlet details
| Scope | National, Trade/B2B |
|---|---|
| Language | English |
| Country | United States of America |
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| Frequency | Monthly |
Recent Articles
Search ArticlesCUSTOMER Magazine Announces Winners of the 2026 Contact Center Technology Awards
Annual program honors the best and most innovative in CX technology solutions Shelton, CT, July 1, 2026 — TMC, a global, integrated media company helping clients build communities through live events and digital marketing, today announced the winners of the 13th annual Contact Center Technology Awards, presented by CUSTOMER magazine. Today's leading contact centers depend on intelligent technology to deliver fast, personalized, and effortless customer experiences across every channel.
CUSTOMER Magazine Announces Winners of the 2026 CRM Excellence Awards
By CustomerZone360 News June 30, 2026 The 27th annual program honors the best and most innovative in CRM solutions Shelton, CT, June 30, 2026 — TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, today announced the winners of the 27th annual CRM Excellence Awards, presented by its premier publication, CUSTOMER magazine.
When AI Learned to Pick Up the Phone
Early enterprise AI generally worked behind the scenes. It scored leads, summarized calls, flagged fraud, and analyzed customer behavior after the fact. It was abundantly useful, for sure, but it needed more because it was doing work that happened once the moment of customer intent had already passed and, with it, a moment of opportunity. The live conversation was a weak point. A prospect filled out a form and waited. A customer called after hours and got voicemail.
The AI Voice Compliance Crisis Nobody Is Talking About
The First Two Years of AI Voice Were About Intelligence. The Next Two Will Be About Responsibility. For the past two years, the agentic voice industry has been focused on a single challenge: making AI conversations work. The industry has invested heavily in speech recognition, voice synthesis, latency reduction, prompt engineering, orchestration frameworks, and increasingly sophisticated conversational intelligence. The results have been remarkable.
AI-Powered Call Screening Is Forcing Contact Centers to Rethink AMD
By Erik Linask June 09, 2026 The contact center has become a technology battleground over the past several years. Much of it is centered on what happens when a customer or prospect contact the company. But, there’s a whole different piece of the contact center that is often forgotten because it happens before the interaction actually starts. It’s the outbound call, which has been integral to the success of the contact center space from the beginning.
CUSTOMER Magazine Announces Winners of 2026 Voice AI Technology Excellence Awards
By CustomerZone360 News June 08, 2026 Most Exceptional Innovations in AI-driven Voice Technology Honored Shelton, CT, June 8, 2026 — TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2026 Voice AI Technology Excellence Awards, presented by CUSTOMER magazine.
GoTo Makes the Argument That Small Business Shouldn't Mean Second-Rate CX
By Erik Linask May 22, 2026 For SMBs, customer experience often comes with an uncomfortable tradeoff. If they can make it fit into the budget, they can invest in the same sophisticated communications tools larger enterprises use – omnichannel engagement, AI-powered analytics, quality management, around-the-clock responsiveness – but doing so often means stitching together multiple vendors, products, and integrations that smaller teams do not have the time or resources to manage well.
Is Your Business Intelligence Slowing You Down? Why Optimising Power BI Matters
By Contributing Writer April 24, 2026 A dashboard that takes thirty seconds to load is more than a technical nuisance; it is a bottleneck to executive decision-making. In high-stakes corporate environments, the value of data diminishes every second it remains inaccessible.
Shaping Influence: Giving Every Marketer an Analytics Assistant with Coupler.io
In modern marketing, the problem is no longer access to data. It is knowing what to do with it. Teams today are surrounded by dashboards, reports, and metrics. Yet many still struggle to turn that information into clear, confident decisions. Data lives in too many places, definitions do not always match, and by the time reports are ready, the moment to act has often passed. For the team at Coupler.io, solving this challenge starts with a different mindset.
CUSTOMER Magazine Announces Winners of 2026 Product of the Year Awards
By CustomerZone360 News April 10, 2026 28th Annual award recognizes the most innovative customer experience technology solutions Shelton, CT, April 10, 2026 — TMC, a global, integrated media company helping clients build communities through in-person and digital marketing campaigns, today announced the winners of the 2026 Product of the Year Awards, presented by CUSTOMER magazine.