DOCUMENT Strategy
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DOCUMENT Strategy is a highly focused media company dedicated to the professional development of executives, directors and managers involved in the core areas of Communications, Enterprise Content Management and Information Management strategies. Our serious editorial mission focuses on the key pillars of every organization—Strategy, Governance, Process and Technology—in order to speak to individual stakeholders within the organization while helping to create a strategic vision across all departments. We are dedicated to looking at the entire communication and information process—from information creation, to document management, to document delivery, to holistic customer experiences, to records management and information governance. Source
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Media Outlet details
| Scope | National, Trade/B2B |
|---|---|
| Language | English |
| Country | United States of America |
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| Frequency | Quarterly |
Recent Articles
Search ArticlesGimbel & Associates and Crawford Technologies Host 2nd Annual Engage360 Industry Event Event for CCM Professionals
Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invitation-only, one-day event, on October 20, 2026, at the Canon USA facility in Boca Raton, Florida.
Time for a New Generation of CCM. The Composition Era Is Ending.
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM). Templates got more sophisticated, composition runtimes got faster and channels multiplied from print to email to portal to mobile to chat. Compliance frameworks tightened, while customers got less patient with everything the old stack was producing.
MHC Advances Leadership Position in 2026 QKS Group SPARK Matrix™ for CCM
MHC announced it has strengthened its position in the Leaders quadrant of the 2026 SPARK Matrix™ for Customer Communications Management Report by QKS Group. This year's report highlights a broad shift in the CCM market, as customer communications evolve beyond document generation into a connected operating layer where content, customer data, policy logic, AI decisioning, compliance controls, and delivery execution work together.
2026 QKS SPARK Matrix for Customer Communication Management
Messagepoint announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has been recognized as a CCM leader by QKS.
CCM’s Next Act
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently offers a different list of requirements. Finally, they call, and the agent says, “That is odd, the system is not letting me do that.” That is not an omnichannel experience. That is a multi-channel argument.
DCM Expands Intelligent Document Processing Capabilities with the Acquisition of Octacom
DCM announced the acquisition of Octacom, a trusted Canadian provider of intelligent document processing, digitization, automation, and business process outsourcing solutions. This marks an important step in DCM’s continued evolution as a technology-enabled partner for organizations managing complex, business-critical communications and workflows. For decades, DCM has helped clients produce, manage, and deliver essential communications at scale.
I Spent Millions on ECM Modernization Before I Knew There Was A Better Way
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrations. Customizations. Vendor negotiations that stretched across fiscal years. Change management programs that consumed entire quarters. And even after every RFP and proof of concept, I can tell you: it was never “right”. Not once were we able to enable the business in the way they expected or needed.
Solimar Systems enables ABT Mailcom to Significantly Cut File Processing from 30 Minutes to 2.5 Minutes
Solimar Systems, Inc., a leading developer of Customer Communication Management and Delivery solutions, today announced that ABT Mailcom, a Wisconsin-based mail services provider serving municipalities, utilities, and businesses across the Midwest, has transformed its end-to-end production workflow using the Solimar Chemistry® Platform.
Migration to Modern Cloud Systems
Having spent years working with organizations across financial services, insurance, healthcare, utilities and government, I have seen how cloud conversations around CCM are rarely straightforward. Leaders recognize the need to modernize, but they are also responsible for highly regulated, high-volume communication environments that rely on many moving parts and often cannot afford disruption. This tension is what makes CCM cloud migration both compelling and complex.
Solimar Systems Expands SOLitrack to Include Proof and Approvals, Duplicate File Checking, and Batching
Solimar Systems, Inc. announced that three production-critical capabilities — Proof and Approvals, Duplicate File Checking, and Batching — are now included in every SOLitrack™ license. The change applies to all customers, new and existing, effective immediately.