DocuSign

Docusign Workspaces simplifies transactions that involve multiple people and steps by centralizing all agreements in a secure, collaborative hub. Customers receive clear instructions about where and when to find the documents they need to sign in the correct order for a better customer experience.

Every agentic platform eventually hits the same wall. The agent reasons well until the generic ends and the agreement begins. Lacking the actual terms, it can't make a sound decision: it applies a generic action to a relationship that was specifically negotiated, or it routes everything back to a human. The model’s intelligence isn’t the core constraint; it's that the agent has no reliable way to know what was agreed to, or to make its own binding decisions.

Delayed approvals, duplicated data entry, and bottlenecks are costs that manual processes can create, often compounding quietly over time. A 2024 industry study found that 90% of organizations opens in a new tab using workflow automation had automated multiple legal and compliance processes, highlighting the growing adoption of automated workflows across document-intensive business functions.

Business runs on agreements. Whatever the relationship – with a customer, a supplier or an employee – there is an agreement underneath it that sets the terms. They are the connective layer across sales, procurement, finance, legal and HR. Agreements are the record of what the enterprise is bound to do and what it is owed. And yet, of all the processes an enterprise depends on, agreements are among the least invested in.

Thrive Market is on a mission to make healthy and sustainable living easy and affordable for everyone, and it’s doing it at scale. “Accessibility for us is about much more than just price; it's about reaching people wherever they are and connecting them with curated, emerging brands,” says Wade Johnson, Associate General Counsel at Thrive Market. “That’s what makes us unique. And we’re proving that profitability and purpose can coexist.

In an era of rapidly evolving AI capabilities, lingering tech uncertainty, stagnant legal budgets, and rising contract complexity, legal operations plays a crucial role. Legal operations teams are the glue between legal and the rest of the organization. They translate needs, coordinate services, deploy software, and look for better ways of working.

For many firms, onboarding new customers represents the single largest roadblock to capturing revenue. According to the OnRamp State of Onboarding 2026 Report, 57% of SaaS leaders report opens in a new tab that onboarding friction directly impacts revenue generation. “Technology should remove friction, not add to it.

In 2026, legal teams have moved beyond hesitation about AI and are now actively adopting and deploying these tools. The 2026 CLOC State of the Industry Report opens in a new tab shows that 80% of teams are prioritizing technology strategy and that 85% have dedicated AI resources focused on deployment, governance, and risk management. Today, AI enables faster execution while allowing legal teams to reallocate resources to higher-impact work—often without adding headcount.

Sales contracts should help businesses accelerate growth, not slow them down. Yet for many rapidly scaling organizations, agreement processes become a patchwork of emails, spreadsheets, chat messages, and disconnected systems that create friction between sales and legal teams. When contracts administrator Brendan Mills joined the legal team at Perceptyx, an AI-powered employee experience platform, he recognized these challenges firsthand.

Bharat Rele, senior manager at Docusign, and Nabeel Shahzad, director of engineering at Docusign, also contributed to this blog. Docusign is in the business of building AI products. Our Intelligent Agreement Management (IAM) platform, powered by our AI engine Docusign Iris, brings AI to millions of contracts every month. Increasingly, we've been using AI to help build those products.