HITEC

BRANSON, Mo., August 26, 2026 — The Ozarker Lodge, Branson’s first true boutique hotel experience, has selected Travel Outlook, the premier hotel call center™, to enhance guest communications, strengthen reservation support, and provide travelers with responsive, hospitality-focused service from their first interaction with the property.

The perennial Superbowl of hotel tech was a whirlwind this past June in San Antonio. Going in, we all wanted AI hard and fast, with the shift happening clear as day that the tools on display on the expo floor were more than mere chatbots like past outings. The real story, though, is agent management or dare we use a shnoozefest word: governance.

Raleigh, N.C. – Aug 4, 2026 – Inn-Flow, the leading all-in-one back-office solution built specifically for hotels, today announced advanced enhancements to its Labor Management platform designed to simplify labor compliance, automate complex wage and overtime calculations, and reduce the manual effort required to manage payroll.

July 16, 2026 - In today's hospitality industry, guest satisfaction often depends on how quickly staff can respond to requests. Whether it's delivering extra towels, coordinating housekeeping, assisting with maintenance issues, or responding to guest inquiries, communication delays can directly impact the guest experience. While these moments may seem small, they can have an outsized impact on guest satisfaction scores, online reviews, repeat bookings, and brand reputation.

MINNEAPOLIS—July 16, 2026 — IDeaS, a SAS company and a provider of AI-powered hospitality revenue management software, today announced it has been named a Leader in the IDC MarketScape: Worldwide Revenue Management Systems in Hospitality 2026 Vendor Assessment.1 The recognition comes as hospitality revenue management enters a new era, evolving from standalone pricing tools into integrated commercial intelligence platforms.

MIAMI, FL – The Elser Hotel & Residences, a luxury 49-story tower in the heart of Downtown Miami, has unveiled The Elser App in partnership with Innspire, a leading provider of AI-powered guest engagement and hotel operations technology solutions for the global hospitality industry. From mobile check-out and service requests to booking premium amenities and personalized experiences, the app is designed to streamline and elevate every aspect of the guest experience.

Peak travel seasons represent some of the greatest opportunities for hotels to grow revenue and to strengthen guest loyalty. They also expose operational weaknesses that often remain hidden during slower periods. As occupancy approaches full capacity, hotels have very little room for operational uncertainty. Every delayed room missed housekeeping update, and every unanswered question at the front desk compounds into larger operational challenges throughout the day.

MONTREAL, QC and Sioux Falls, SD — July 14, 2026 — Positron Access Solutions, a global leader in innovative connectivity solutions for the hospitality market, and SONIFI, a leading hospitality industry managed service provider (MSP) for guest engagement and high-speed Wi-Fi, today announced the successful deployment of Positron's Gigabit Any Media (GAM) solution at Buena Vista Suites Orlando.

Tampa, FL. — [July 13, 2026] — roommaster, the hospitality technology platform built by hoteliers for hoteliers, today announced that ExplorUS, one of the country's leading national and state park concessionaires, has signed an agreement to roll out roommaster Concierge, its Hotel AI voice agent powered by Sadie AI, across all of its properties. The agreement deepens a partnership that has been in place since 2012.

Today, HFTP brought together a global, multi-segment group of hospitality industry professionals and association representatives to chart the future of artificial intelligence in hospitality. This impressive group of experts working together as the HFTP® Hospitality AI Collective outlined its vision and set up concrete pathways to accomplish it.