Infobip

Explore the key types of customer data, from identity and behavioral to transactional and attitudinal, plus modern collection methods across messaging channels. Nedžla Bašić Content Marketing Associate Skip to table of contents Customer data collection now depends on first-party signals, clear consent, and data that enterprises can activate in real time.

Vodnjan, Croatia – September 03, 2026 – KIA Italia, the Italian subsidiary of KIA Corporation, has partnered with Infobip to reduce the time between viewing an advertisement and purchasing a car. Thanks to an AI-powered conversational sales journey on WhatsApp, the company generated 144 qualified leads, eight direct vehicle sales and a return on ad spend (ROAS) of 40x. In the automotive sector, the journey from initial interest to purchase is often long and complex.

Provisioning MCP is the layer that helps platforms launch brands across channels and markets. Our previous article showed how MCP reduces integration overhead. This one shows what that looks like in practice for provisioning. We started with sender registration, number setup, and RCS sender registration because those are the most common requests platforms deal with. That made it a useful test: does this actually reduce the complexity around registration, or just move it somewhere else?

Vodnjan, Croatia – September 1, 2026 – Global AI-first cloud communications platform Infobip has enabled the world’s largest hot pot chain, Haidilao, to more than double key engagement metrics across its vast loyalty scheme. Haidilao has grown from a single restaurant into a global dining powerhouse, operating more than 1,000 restaurants across Asia, Europe, North America, and beyond.

Most eCommerce chatbot comparisons rank features and price, then stop there. The better question is who owns the channels, the customer context, the handoff, and the accountability when something breaks. Those four questions decide whether a chatbot is a surface-level tool, a point solution, or an enterprise platform that can carry a shopper conversation from first message to resolution without losing context.

Every list of RCS benefits reads the same way. Rich media. Verified sender. Interactive buttons. Repeat, like a group chat that has said the same three things all week. What is almost always missing is the part a customer experience leader actually came here for: what those features do to the numbers on your Monday dashboard. That is the gap this piece is built to close.

Vodnjan, 27 August 2026 – Global AI-first cloud communications platform Infobip, has enabled Overseas Express, through Hrvatski Telekom’s network infrastructure, to reduce customer service inquiries by more than 60 percent by shifting communication to a smart assistant built for WhatsApp using AgentOS chatbot builder capabilities.

A digital customer experience strategy is like air traffic control for customer interactions. It routes each handoff, keeps traffic moving, and stops one delay from cascading into the next. Too many programmes look complete in a workshop, then fall apart when a customer switches from web to messaging, from self service to support, or from service to renewal. That happens because digital interactions now carry more of the customer relationship than ever.

AGENTIC AI Agentic AI platform Platform functionality Optimize your messaging costs with the most efficient channel mix Block fraudulent OTP traffic Modular API stack to help platforms scale exponentially Customer authentication and verification Protect and identify your users Root out invalid numbers

Vodnjan, Croatia – 25th August 2026 – Global AI-first cloud communications platform Infobip today launched its SIM-based Number Verification solution, helping telecom operators worldwide accelerate the adoption of SIM-based Number Verification through Network API aggregation and enterprise onboarding.