Insights from Analytics

How Resorts World Las Vegas Found $135,000 a Month Hiding in a Rate Plan Nobody Wanted Margo O'Neill, director of revenue systems at Resorts World Las Vegas, almost lost an argument she didn't know she needed to win. Leadership wanted to cut a rate plan called Signature Savings. It's the full retail rate, no discount, no food and beverage credit. On paper, it looked like clutter sitting next to offers that were actually designed to convert.

Most ServiceNow teams have a backlog that never seems to shrink. A new agentic AI from Dyna Software is designed to change that — by letting business teams get things built without waiting in the developer queue. If you run IT or operations at a company using ServiceNow, you know the backlog problem well. Business teams submit requests. Developers prioritize the complex, high-value work. The routine stuff — new catalog items, workflow adjustments, form updates — piles up. Weeks turn into months.

AI and public trust are at a crossroads. It's time to stop debating what AI might do and start focusing on what it actually does — for real people, in real work, on a real Wednesday afternoon. A new Quinnipiac University poll of roughly 1,400 Americans just dropped, and the numbers aren't great for the AI industry. Fifty-five percent of respondents say AI will do more harm than good — up 11% from last year.

Most organizations are debating the wrong choice. Derek Crager, founder of Practical AI and creator of Pocket Mentor, makes the case for a third path — one where AI makes people better at their jobs instead of replacing them. About 80% of workers today believe AI is coming for their jobs. That fear isn't irrational. Every week brings another headline about automation replacing roles, shrinking headcounts, or making entire job categories obsolete.

Enterprise software adoption has always been a problem. AI made it urgent. Here is a number worth sitting with: only one in five companies has a mature model for governing autonomous AI agents. That's from Deloitte. Pendo CEO Todd Olson cited it at the opening keynote of Pendomonium 2026, the annual product management conference held in Raleigh earlier this month. Over 2,000 attendees showed up — the largest in the conference's history.

Apple co-founder Steve Wozniak joined F5 CPO Kunal Anand at F5 AppWorld 2026 in Las Vegas for a wide-ranging conversation about engineering philosophy, AI as a collaboration tool, the ethics of technology development, and his lifelong formula for happiness. Kunal Anand, Chief Product Officer at F5, opened Thursday morning’s keynote by telling the room a personal story. His father brought home an Apple II — it was what the family could afford. And that computer changed everything.

Research from Forrester and Accenture presented at F5 AppWorld 2026 shows only 10% of enterprises successfully scale AI — while the other 90% remain stuck in proof of concept. The enterprise AI conversation has shifted. A few years ago, the question was whether to invest. Today, most organizations are already spending — sometimes heavily — and still not seeing results at scale.

Three enterprise customers at Strategy World 2026 described what Mosaic adoption actually looks like. The gap between keynote vision and production reality is the story. Hours before this customer panel began, Strategy CEO Phong Le told a room full of industry analysts that traditional BI is dead, data warehouses are unnecessary costs, and 90% of software companies won’t exist in the near future.

Eight infrastructure vendors at IT Press Tour #66 reveal how VMware exodus, AI workloads, and flash economics are reshaping enterprise IT strategy. The 66th IT Press Tour brought together eight companies with a common thread: they're all responding to the same infrastructure pressure points. After three and a half days of presentations in Palo Alto, a clear picture emerged of where enterprise technology is headed and why traditional approaches are breaking down.

The Lustre Collective launches independent support for parallel filesystem serving exascale HPC and AI infrastructure across clouds and data centers. Presented at the 66th IT Press Tour, January 2026 Three veteran filesystem developers have launched The Lustre Collective, creating an independent support and development company for organizations running large-scale AI and high-performance computing workloads. The company addresses a specific market need.