In an age of limitless vacation choices, picking a cruise to go on is tough. From the outside, so many of them seem to offer the exact same experience: great food, parties, entertainment, visits to some of the coolest ports, and amenities galore. But in January of 2026, Consumer Reports conducted a survey to find out which of the top cruises were the best ... and the worst. Surprisingly, the well-known Norwegian Cruise Line was at the very bottom in terms of customer satisfaction.