The Institute of Workplace and Facilities Management (IWFM)

Gillian Hayter (MBA) is the founder and CEO of Reboot Ltd and the Facilities Learning Hub. She is Chief Examiner for an Awarding Organisation and has published several academic texts and study guides. As a lead trainer, assessor and tutor for IWFM her knowledge of FM supports professional development and qualifications. She has written articles for several publications including the FMJ. Gillian is passionate in the area of careers within FM, focusing on fair pay and career development.

Popular FM training courses IWFM Academy's Popular FM Courses bring together some of our most in‑demand training for workplace and facilities management professionals. These courses focus on the practical skills, knowledge and responsibilities that facilities managers need in their day‑to‑day roles, from compliance and safety to contracts, sustainability and workplace operations.

Report Employment and Skills, Facilities, Workplace Login to view 23 June 2026 Overview 2025, the final year of our three-year strategy, was characterised by disciplined delivery, consolidation and preparation for the next phase  of IWFM’s development. To join IWFM and find out more about how you can access all our resources please visit iwfm.org.uk/membership Log in or sign up

7 May 2026 12.30pm – 1.30pm Zoom webinar Join Bill Gabriel (Property/H&S Specialist and Committee Member of Midlands Region and People Development SIG) for this lunch and learn webinar to discuss how the Construction (Design and Management) Regulations 2015 can be an important factor when completing certain types of works. You’ll hear about important provisions within the Regulations for FM staff, and we’ll discuss options on how to ensure tasks are safely and efficiently managed.

27 May 2026 8.30am – 11am Community Dublin, Ireland Overview Join the IWFM Ireland Region for an exclusive morning of networking and insight at one of the most iconic additions to Dublin’s cityscape: the Central Bank of Ireland’s Dockland Campus. As the workplace continues to evolve, this event offers a deep dive into how a landmark public institution has balanced high-performance design with a human-centric approach to facilities management.

Is this course for you? Work has changed. Hybrid patterns, new expectations, smarter technology, and shifting generational priorities have reshaped how people work, where work happens, and what organisations need to provide to help people do their best work. New Ways of Working is not just about flexibility in hours or location. It has fundamentally changed how workplaces are designed and used. Offices can no longer be places people come simply to sit at individual desks with headphones on.

Is this course for you? In this next episode pair, you’ll dive into how your everyday responsibilities in workplace and facilities management already position you to drive meaningful sustainability impact – regardless of your seniority. You’ll explore where your real spheres of control, influence and enablement sit, and how clarity of intent can unlock powerful change across your teams, suppliers and the built environment.

News Sustainability 19 March 2026 IWFM has published a new guidance note, Climate Adaptation for WFM, produced in partnership with Equans UK & Ireland. The resource provides workplace and facilities management professionals with practical insight into understanding, planning for and responding to the growing impacts of climate change on buildings, operations and people. The guidance will be available from Thursday 19 March. Climate change is already reshaping the way organisations operate.

Our Information Management Hub brings all your IWFM guidance, tools and resources together in one place, helping you navigate the growing importance of data and information in facilities management. As organisations rely more on accurate, well‑governed information to plan, operate and assure their services, you need clear and dependable support to meet these expectations.

News Professional Performance 18 March 2026 IWFM's communities are the lifeblood of the Institute. Our Regions, Special Interest Groups and Networks are operated by teams of highly professional volunteers who dedicate their time and expertise to advancing the profession. In the process, many of them have become some of the highest profile, most respected members of the workplace and facilities community. Can you help?