Share Early in my career at JP Morgan, I needed information about a specific trust. Details about distribution standards, successor trustees, provisions that mattered for a client situation we were navigating. The trust officer who knew that account inside and out was on vacation. Two weeks out. We waited. That moment stuck with me, not because it was a crisis, but because it was so ordinary. It happened all the time, at one of the largest, most sophisticated financial institutions in the world.