KMWorld Magazine

Luware, a leading provider of Microsoft-native customer service solutions, is offering the Luware NimbusOne client for its contact center platform Luware Nimbus. Additionally, Luware also announced that Microsoft has certified Luware Nimbus for Unify, the integration model behind the new client. With the new client, the contact center lives where teams already do work—directly in their CRM (Salesforce or Microsoft Dynamics 365) or in a customizable agent desktop.

Kantata, a leading provider of Professional Services Automation (PSA) solutions, and Pine Services Group, a company dedicated to the growth and legacy of premier ERP service partners and global business application companies, are partnering to help professional services organizations unlock the power of their expertise.

Customers expect fast, accurate answers, but rising service volumes and fragmented knowledge can place added pressure on support teams. Effective self-service and agent access to trusted information can help resolve more questions without increasing staffing demands. Join us to explore how knowledge bases, intelligent search, virtual agents, and agent-assist technologies can improve support experiences for customers and employees.

Impelsys is introducing a series of initiatives in AI across its portfolio, spanning framework development, its publishing super-agent KAI, independently certified AI governance, and strategic partnerships with multiple AI technology companies. Together, these investments are aimed at helping publishers move from isolated AI use cases to AI-native operations by embedding AI across their existing applications, processes, and enterprise infrastructure, according to Impelsys.

RAG (Retrieval-Augmented Generation) has gained much attention lately with its promise to reduce, or even eliminate, hallucinated information from search results. By combining language models with contextually relevant, organizationally verified knowledge stores, retrieved data is transparent, accurate, and reliable, with underlying sources identifiable.

Clinisys, a global leader in laboratory informatics, is enhancing its innovation portfolio with integrated document intelligence capabilities in Clinisys Laboratory Solution (CLS), helping laboratories capture, govern, search, and activate information across scientific and operational workflows to connect laboratory intelligence.

Casepoint, a leading provider of secure, unified government, legal, and compliance solutions, is releasing a portfolio of purpose-built agents powered by Casepoint IQ, including the Relevance Determination Agent and the Issue Coding Agent.

Valuable knowledge often remains trapped within departments, applications, or individual employees. These silos lead to duplicated effort, inconsistent decisions, and lost expertise while making collaboration across teams increasingly difficult. Join us to explore how modern KM platforms, collaborative workspaces, expertise discovery, and AI assistants can connect people, content, and workflows.

Frontline Managed Services, a leading global provider of advisory-led business and IT managed services purpose-built for law firms, is acquiring KL Software Technologies Inc. and its affiliate KLoBot, Inc., collectively known as “KL Software.” Additionally, the company is launching as Frontline Intelligent Applications, a new business designed to help law firms accelerate how they use technology, data, and AI to improve operations and business performance.

Tungsten Automation is introducing InvoiceAgility+, the AP automation engine of its AI-native invoice-to-pay platform—which runs accounts payable from invoice receipt through payment execution. Building on Tungsten’s proven AP automation success, InvoiceAgility+ delivers end-to-end invoice-to-pay automation, driven by agentic AI that captures, matches, codes, and reconciles invoices automatically, according to the company.