KMWorld Magazine

Basware, a global leader in Invoice Lifecycle Management (ILM), is introducing the Governed Autonomy Framework for Finance: a new operating model that lets organizations expand AI authority within customer-defined controls, policies, and audit trails, so that autonomy, accountability, and financial integrity advance together. "Every CFO I talk to has the same problem," said Jason Kurtz, CEO, Basware. "Their board wants them to use AI.

Retell AI, a fast-growing AI voice agent platform, is releasing Conductor, a graph-native review system for production voice agents. According to the company, Conductor is an AI copilot that understands how voice agents run by showing every proposed change right inside the agent’s workflow along with waiting for an approval from a person before it makes any changes.

Submissions for nominations are now open for the annual KMWorld Readers' Choice Awards, a competition in which the winning knowledge management solutions, products, and services are selected by you, the users. The nominations period ends August 6. Submit your nominations now! The KMWorld Readers’ Choice Awards present an opportunity to put the spotlight on the innovative and dependable products KMers rely on for continued success.

Neurologyca is launching Neurologyca Labs, a dedicated research division focused on advancing Human Context Intelligence—an emerging field centered on helping AI systems better understand and adapt to the people they serve.

How do you know you can trust your AI? When the decision is low-stakes, you may not need to. A draft email, a brainstorm, a creative suggestion: probabilistic AI is well-suited to exploratory work, and a wrong answer costs little. But when the decision moves revenue, shapes customer retention, satisfies a regulator, or sets long-term strategy, “probably right” isn’t right enough. You need deterministic output you can stake a decision on. AI that is verifiable, explainable, and grounded in your data.

NiCE is releasing the Workforce Empowerment Suite, giving enterprises one operating model to manage, govern, and empower human employees and AI agents at scale. According to the company, the Suite provides enterprises with a single framework to deliver customer experience operational excellence across their people and AI workforce, helping them optimize customer and employee experiences, maximize profitability, and manage compliance as the workforce scales.

Domino Data Lab, provider of the unified platform to build, scale, and govern AI-powered applications, is partnering with Appsilon, a global technology partner for life sciences companies specializing in open-source software and AI solutions for pharmaceutical and life sciences—giving joint customers a more complete path from R and Python development to validated production. Most life sciences organizations are running AI in environments that weren't built for it.

BlueVoyant, a leading cybersecurity company, is releasing its Microsoft Agent 365 Security Deployment Service, a professional services program to help enterprises discover, govern, and secure the AI agents running across their Microsoft environment. Enterprises are integrating AI agents (including Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and third-party agents) into critical business workflows at an unprecedented pace.

KMS Lighthouse is redefining enterprise knowledge management with a purpose-built, AI-first platform that combines advanced generative AI with emerging agentic architectures. Designed for complex, regulated environments, the platform enables organizations to deliver accurate, context-aware answers directly within customer and employee workflows. At its core is an answer-centric approach that transforms knowledge into reliable, action-ready responses.

Agentic AI is transforming enterprise intelligence from a question-and-answer experience into a goal-oriented way of working. With the Mindbreeze Insight Workplace, organizations can bring agentic AI into everyday knowledge work through Mindbreeze Insight Touchpoints, which serve agentic use cases designed for specific roles, functions, or objectives.