Thomson Reuters Legal

This is the first in a three-part series from the Thomson Reuters Transformation Services team exploring how law firms can move beyond AI aspiration to measurable impact. 91% of professionals say their organizations are falling short of AI's potential value delivery. 78% of clients see AI-enabled quality improvements as essential, yet only 6% believe providers deliver. Successful firms treat AI implementation as strategic discipline, not just technology procurement.

Meet the Technical Product Manager who is helping shape the next generation of CoCounsel Legal into a more robust product for lawyers As a Technical Product Manager, Nina Koteva helps guide and shape the next generation of CoCounsel Legal. Continuous testing and customer feedback shaped the next-gen legal AI assistant. Rebuilding from scratch balanced trustworthiness with speed for legal workflows.

How the structure of your AI investment shapes your ability to price on outcomes and scale with confidence AI pricing models determine whether firms can transition to outcome-based billing successfully. Only 18% of firms collect AI ROI metrics, making cost predictability essential. Transparent pricing structures enable consistent workflows and better client conversations about AI use.

Legal AI needs memory that is held to a fiduciary standard, sets out what that takes, and flags where we want practitioners’ input. Co-authored by Shishir Kapoor General-purpose AI memory remembers your preferences, but it can’t tell good law from stale, keep one matter’s data out of another, or know which instruction outranks which. The authority that would settle those questions above isn’t something it owns.

Government investigators are no strangers to pressure. With rising fraud cases to investigate and increasing volumes of data to analyze—alongside growing public demand for accountability—one would expect these professionals to be equipped with tools that effectively support and streamline their work. Despite these demands, the tools most teams rely on were built for a simpler era, when manually connecting the dots was still feasible.

Meet the Solutions Engineering leader at the intersection of legal expertise and AI product development Highlights Valerie McConnell bridges legal expertise and AI development for Thomson Reuters CoCounsel. The Solutions Engineering team builds tailored workflows for complex firm-specific legal challenges. Agentic AI enables lawyers to accomplish multi-step tasks through intuitive conversational prompts.

Compliance expectations have changed. Has your approach? You are a law firm running hundreds of active client collaboration and matter-related sites on HighQ. When a simple question arises ahead of a regulatory audit, “Are we compliant with our data access policies?”, no one can answer with confidence. Matters close, but sites remain active. External users still have access, and documents governed by strict retention policies sit outside the firm’s Document Management System (DMS).

Follow these monthly updates to keep up with the next era of CoCounsel Legal Highlights Over one million professionals use CoCounsel across 107 countries and territories. The next generation of CoCounsel Legal enables completing legal tasks through a single conversation. The platform transitions from prompt-driven AI to fully agentic infrastructure for efficiency.

An independent Forrester study confirms what customers have experienced firsthand—a 199% ROI and a fundamental shift in how compliance gets done. Compliance has long been treated as a cost center—a necessary overhead that slows teams down and keeps executives up at night. But something is changing. Organizations that have deployed Thomson Reuters ONESOURCE+, the AI-powered Intelligent Compliance Network, are telling a different story: one of speed, confidence, and competitive advantage.

Actionable insights for expanding your role General counsel must evolve from legal advisors to strategic C-Suite partners driving value creation. Effective communication requires business-first language, eliminating jargon and leading with actionable conclusions. Building authentic relationships and demonstrating judgment across all four value dimensions enhances executive influence.