Metrigy

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Nefarious actors are harvesting encrypted data to decrypt it once quantum computing gives them the ability to do so. Identify data risks to reduce them. Q-Day, the day when quantum computing will be able to break standard public-key encryption algorithms, is coming, perhaps sooner rather than later. Recent advances in quantum computing are accelerating the arrival of Q-Day, putting enterprise data, payment processing systems and even cryptocurrencies at risk. Continue reading at nojitter.com.

AI-driven triage agents, proactive outreach, agent assist, interaction analytics and automated coaching are five quick wins that organizations could implement now in CX. Customer experience transformation often requires a massive, multi-year undertaking with prolonged time for realizing a return on investment. However, as Metrigy has learned in studying companies around the world, a large tech project is not required when implementing AI for CX.

Not all companies benefit from a one-size-fits-all unified communications deployment. Verticalized UC lets companies tailor platforms to fit their specific needs. Even as unified communications platforms reach feature parity, enterprise IT leaders are shifting focus away from one-size-fits-all deployments to vertical-specific implementations that drive measurable outcomes.

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Cloud-based communication tools continue to play a central role in how work gets done the world over, with more than 75% of businesses globally using unified communications as a service (UCaaS) solely or in a hybrid combination with an on-premises or private cloud hosted system, according to Metrigy’s soon-to-be-published global Workplace Collaboration MetriCast 2026 study.

If an organization doesn’t have a fast, secure way to pull the plug and switch AI platforms, it’s opening itself up to operational and financial vulnerabilities. Any organization that has built customer experience (CX) and internal workflows around a specific third-party proprietary AI model should be fearful of vendor dependency. It’s too risky a position to be in without proper protections. What if the model degrades in quality? Raises its pricing? Suffers a security breach?

Metrigy’s fourth-annual CCaaS MetriRank study showcases its new Leadership Landscape, plotting the market position of the leading 12 ranked providers. July 21, 2026 – Research and advisory firm Metrigy released its CCaaS MetriRank 2026 report, identifying NiCE as No. 1 among Top 12 providers leading the market today and best positioned for long-term success.

Authors: Diane Myers, Senior Research Director Metrigy’s Workplace Collaboration MetriCast 2025 study for eSBCs shows modest adoption rates as businesses continue migration to UCaaS and contact center-as-aservice (CCaaS) offerings. An eSBC may not be necessary if customers purchase PSTN connectivity as part of their UCaaS or CCaaS service.

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