MyCustomer.com

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn't the faintest idea of how to do it from a practical sense. As someone who appreciates the practical application of an excellent theory, Black's pickle stood out as one I wanted to address here with you readers, too.

MyCustomer.com, your trusted platform for customer insights and community engagement, is embarking on a new chapter as it merges with CX Today, the leading publication for CX technology news and strategic content. As part of this collaboration, the very best of MyCustomer's content will find a new home on the CX Today website, enriching its already extensive array of resources and arming CX experts with an unparalleled wealth of knowledge and expertise.

Tracking online review trends may be an important process for businesses as they are a well of valuable information about developing consumer experiences. They also reveal how customers are turning to online reviews to decide which companies are worthy of their trust. This trust is precious and can be tapped into by companies looking for ways to connect with customers better. Building relationships with consumers is important when it comes to nurturing their confidence.

Once upon a time in the land of crypto, eager developers toiled away on their creations, crafting intricate systems and complex mechanisms. They were filled with hope that users from all corners of the world, and the World Wide Web, would soon flock to partake. However, many a promising technological wonder found itself cold and vacant, devoid of the many souls it aimed to serve. Where were the crowds the founders and developers had imagined?

Finance brands have an image problem. To many, they elicit thoughts of stuffy waiting rooms filled with men in suits busily clicking away on keyboards, an impenetrable bureaucracy where normal human emotions and interactions go to die. Not exactly the kind of place you want to entrust your financial future to. Yet in the age of the empowered consumer, where customer experience is king, finance brands can no longer afford to be cold, faceless monoliths.

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Let's begin this week's issue with a test. I am going to share a British idiom, and you are going to determine what it means. It's simple enough, yes? We will be on the honor system, so score yourself as you go along.

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Customer research is an essential part of managing their experiences to foster customer loyalty. However, many firms look at customer research as a one-and-done project. Worse, they often don’t know what to ask to find out what they want to know.

With the cost-of-living crisis continuing to impact retailers, competition for consumers’ wallets will be fierce, and the battle to win over the younger generation will be especially hard-fought. Recent Forter research found that more than 73% of the 1,000 UK consumers surveyed for its Consumer Trust Premium Report suffered a negative online shopping experience in the preceding three months, but among Gen Z respondents, the figure is even higher – a whopping 93%.

30th Jan 2024 With the cost-of-living crisis continuing to impact retailers, competition for consumers’ wallets will be fierce, and the battle to win... Technology

AI, omnichannel and the power of the store associate 40,000 attendees from 104 countries and more than 6,000 brands – NRF '24 has certainly earned its ‘big show’ title. And, true to its reputation for being at the heart of retail discourse, a number of industry-defining takeaways for customer experience emerged from the conversations among leaders, pioneers and influencers.