Last year, The Harris Poll’s landmark “The Return of Touch Report,” presented by Quad, revealed that consumers — especially Gen Z and millennials — are returning to physical stores and craving more tangible brand experiences. Since then, the arrival of agentic AI tools has sent marketers scrambling to reassess their strategies. So, what should brands make of these two parallel trends? New research conducted by The Harris Poll, once again presented by Quad, provides some much-need clarity .