RingCentral Blog

Gene Marks Forbes Columnist & Author

Wednesday, Aug 6, 12:00 PM PT RingCentral Session: How Agentic Voice AI is Reshaping CX Outcomes Amir Hameed, Senior Vice President, Global Technical Solutions, RingCentral Frank Pettinato, CEO, Avantive Solutions Most enterprises have automated customer interactions, but few have orchestrated them. This session explores how agentic AI moves beyond task handling to coordinate people, systems, and context across voice, messaging, and video, with real-world frameworks you can apply immediately.

The Burgers’ Smokehouse’s Contact Center and IT teams are actively planning to expand the company’s use of RingCX. After such a successful deployment in the mail-order division, the organization sees a clear path toward unifying more wholesale and retail teams under the same intelligent contact center platform. This evolution ensures that while their craft stays rooted in tradition, their customer engagement is powered by the most agile technology available.

Recognition reflects commitment to innovation, employee experience, financial strength, and long-term growth BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced it has been named to TIME’s list of America’s Best Companies 2026. Presented in collaboration with Statista, the ranking recognizes U.S. companies demonstrating excellence in employee satisfaction, financial performance, and sustainability transparency.

AI agents, built into RingCX AI agents handle everyday requests, start follow-ups, and bring in a human agent when needed. Supervisors get one clear view of every customer conversation in real time.

How financial institutions are turning every client interaction into a competitive advantage — or falling behind those that do. There’s a sobering number that should be on every financial executive’s radar: only 46% of U.S. bank customers say they’re certain they’ll remain with their current bank. More telling still — 26% point to a poor service experience as the reason they would consider leaving. In an industry built on trust, that’s not a retention problem. That’s a strategy problem.

Contact center leaders have spent the last few years evaluating AI. In that time, the primary question has shifted from “should we deploy AI” to “how do we actually leverage AI along with our people?” This week at Customer Contact Week (CCW) Las Vegas, we announced the expansion of AIR Pro to deliver new agentic AI capabilities across the RingCentral customer engagement portfolio.

Native AI agents added to RingCX workflows giving businesses automated outreach, intelligent handoffs, and more LAS VEGAS--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer engagement portfolio. The expansion includes new capabilities within RingCX™ that help businesses with end-to-end customer resolution, automated outreach, and intelligent hand-offs.

increase in appointments scheduled since implementing RingCX improvement in agent performance with AI Quality Management (AI QM) Brothers Services Company faced significant operational friction due to manual coaching processes and a lack of visibility into agent performance across its workforce.

AI Real Talk Webinar - June 23, 2026 · 10am PT | 1pm ET AI Real Talk Webinar June 23, 2026 · 10am PT | 1pm ET AI Real Talk Webinar - June 23, 2026 · 10am PT | 1pm ET Unveiling RingCentral’s newest CX innovations: Learn how we are helping businesses orchestrate AI, voice, and humans into the next generation of customer experience. AI deployment pressure is real.