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Industry News Three weeks ago, Salesforce’s platform chief told me the harness “needs to be a unified product.” Today it has a name, six capabilities, a control plane, and a delivery window. It still has no price, and the control plane it needs most is the one the competition already ships. SAN FRANCISCO, September 10, 2026. On August 19, I sat down with Rohan Kumar, Salesforce’s President and Chief Platform and Engineering Officer, and he described something he called the Enterprise Harness.

Industry News Sweep grew up on the AppExchange. ServiceNow saw what the ecosystem missed. On Thursday, September 3, Calcalist’s CTech reported that ServiceNow is acquiring Sweep, the Tel Aviv and New York company that builds an agentic metadata layer for go-to-market systems, for a sum in the hundreds of millions of dollars.

Industry News Salesforce’s new platform and engineering chief delivers the goods promised at TDX — and previews an “Enterprise Harness” he intends to turn into a product. But the Builder Gap I called out in April is still waiting for its bridge. SAN FRANCISCO — August 19, 2026 — Four months ago at TDX, Salesforce announced the most significant architectural pivot in its history and called it Headless 360.

Industry Analysis Salesforce AI Co-opetition Explained: Why Benioff Bets on Rivals Last week Anthropic shipped Claude Tag into Slack, the product Salesforce owns, and Marc Benioff, instead of treating it as a home invasion, helped carry the headline. In The Information, Laura Bratton captured the reaction inside Salesforce: confusion, a flicker of anxiety, and an executive scramble to explain why Slackbot is still the better mousetrap.

Industry News Salesforce’s new prepackaged service agent gets progressive disclosure right Salesforce today launched Agentforce Help Agent, a prepackaged, autonomous service agent that the company says deploys in minutes across voice, web, portal, and messaging. And it only bills when it resolves a customer’s issue from start to finish. Agentforce Help Agent reaches general availability in July, along with the pay-per-resolution pricing that ships with it.

Industry Analysis How the Bottleneck in Enterprise Software Is Finally Starting to Break In 1975, Fred Brooks published The Mythical Man-Month. Brooks had run the development of OS/360, IBM’s flagship operating system and the largest software project the world had yet attempted. It was late, over budget, and difficult in ways that surprised the people running it. Brooks wrote the book to name the patterns that turn large software projects into career-ending disasters.

Industry News Salesforce environments and their ecosystem of ISVs have become a prime target for cybercriminals in 2025. Two distinct attack patterns emerged this year. First ShinyHunters’ OAuth token abuse campaign, which infiltrated multiple Salesforce customer orgs through malicious connected apps. Next The Salesloft Drift breach, a supply-chain attack where attackers stole OAuth tokens en masse from a popular ISV integration.

Industry News Earlier this week Stanford researchers Erik Brynjolfsson, Bharat Chandar, and Ruyu Chen released a landmark paper: Canaries in the Coal Mine? Six Facts about the Recent Employment Effects of Artificial Intelligence. For those of us tracking the labor-market impacts of generative AI, this study is a watershed moment.

Industry Analysis Understanding why traditional consulting approaches struggle with AI implementation and how to fix it In 20 years of working with business systems, I’ve never seen a bigger gap between marketing promises and deployment reality than what we’re seeing with enterprise AI projects right now. Our Keenan Vision research team has spent months interviewing CIOs and consultants, searching for that one great AI success story to reference.

Industry News Metazoa has quietly doubled down on a thesis familiar to every seasoned Salesforce admin. The real productivity gains come from making metadata intelligible, actionable, and safe. With Snapshot — now framed as a local MCP (Model Context Protocol) workstation — Metazoa is positioning a desktop-first approach. This pairs deep metadata visibility with tightly constrained AI assistance. The result: a practical, security-forward path from insight to change for complex orgs.