With more businesses going remote, in large part due to the ongoing pandemic, brands are increasingly looking at how to improve customer experiences and boost user engagement organically. If you, too, want the lion’s share of your audience’s attention (and the market), this handy guide is for you. Let’s look at the advantages of driving a positive customer experience and move to understand how user-generated content—or UGC, as it is commonly known—can supercharge your content marketing efforts.